Wazamba Casino Review

The player from Austria reported his gambling addiction to Wazamba Casino on February 10th, 2025, but his account remained open, allowing him to make deposits. He requested immediate account closure and a refund of his deposited funds, stating it violated applicable law. The issue was resolved after communication between the player and the casino clarified a misunderstanding. The Complaints Team marked the complaint as 'resolved' following the player's confirmation of resolution.

The player from Peru had been waiting 20 days to withdraw his winnings and faced confusion from customer support regarding the verification process. Despite submitting verification documents multiple times, he still encountered issues and sought to resolve the matter before the month concluded. The issue was resolved when the player's withdrawal was processed successfully after he escalated the matter through the Complaints Team, highlighting the importance of having proper identification for verification.

The player from Ontario had requested a withdrawal two weeks ago but had not received the funds yet, only being told to wait by support. His previous withdrawals had been processed within a week, making this delay unusual. After communicating with the Complaints Team, the player confirmed that he had passed the KYC verification and expressed frustration over the lack of progress. Ultimately, the issue was resolved, and he received his funds. The complaint was marked as 'resolved' in the system.

The player from Ontario reported that his account at Wazamba Casino had been disabled without prior notification, preventing him from withdrawing his winnings of 1099 CAD. He indicated that he had previously made withdrawals without issues after winning on a slot machine. After reviewing the case, it was concluded that the player's account was linked to other accounts, violating the casino's Terms and Conditions regarding duplicate accounts. Consequently, the complaint was rejected as unjustified due to the evidence provided by the casino, which substantiated the closure of the account.

The player from Germany had won 1300 euros while playing Scribes of Thebes, but the winnings were not credited to his account and were not reflected in his history. The casino had refused to pay him his winnings. The Complaints Team had attempted to assist him but required evidence of the winnings to investigate further. However, the player did not respond to requests for information, which led to the rejection of the complaint.

The player from British Columbia had his account closed and was unable to withdraw his remaining funds due to poor communication from the casino. He submitted his withdrawal details on February 5 after being requested, but had yet to receive the funds and was banned from live support. The Complaints Team facilitated communication with the casino, which confirmed that the player's balance had been withdrawn to his bank account. The issue was marked as resolved, and the player received his funds. He was still awaiting winnings from another site, Powbet.

The player from Italy had been waiting for five days for his withdrawal made on 02/11/2025 to move out of the verification phase. He contacted customer service, which reassured him, but he remained worried about the excessive delay. The issue was resolved as the player confirmed that the transfer had arrived, expressing satisfaction with the casino's customer service. We marked the complaint as 'resolved' in our system and appreciated the player's cooperation.

The player from Greece had been waiting since last Friday for a withdrawal of 200 euros to be processed into his bank account, but as of that day, he still had not received the funds. The Complaints Team had noted that the player did not respond to inquiries. As a result, the complaint was closed.

The player from Peru files a formal complaint regarding discrepancies in withdrawals from Wazamba, where he requested a total of S/. 4,000 but only received S/. 3,442.58. He also experienced unexpected bank fees for receiving an international payment, which had not occurred in previous withdrawals, and suspects changes in the transfer process affected the payment.

The player from Portugal had requested self-exclusion from the casino but was allowed to create a new account in 2024, resulting in a loss of 2500€. He sought a refund and reported that the casino was not communicating with him. The complaint could not be investigated further due to the player's lack of response to the Complaints Team's inquiries, leading to its rejection.

The player from Ontario had requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings had not been received yet. The complaint was investigated, and after communication with the casino, part of the player's withdrawal was received. Eventually, the issue was resolved when the player confirmed receipt of all owed funds. The complaint was marked as resolved in the system.

The player from Cyprus had requested a permanent account closure with Wazamba Casino due to addiction, but the casino reopened the account without consent. After losing €640, the player sought assistance in recovering the lost deposits. The Complaints Team reviewed the case but found insufficient evidence that the player had informed the casino of gambling issues prior to the account reopening. As a result, it was determined that the request for a refund could not be processed, and the complaint was closed. The player was advised on self-exclusion options and resources.

The player from Belgium had requested multiple times for his casino account to be closed due to gambling issues, but the casino did not comply. Since then, he had deposited over 4500€. The player demanded a refund of this money. The Complaints Team had facilitated communication between the player and the casino, confirming the account closure and urging the casino to process the player’s refund. Ultimately, the casino stated that the refund was in processing and should be received soon. The complaint was marked as unresolved due to the player's lack of response to follow-up inquiries.

The player from Portugal had two withdrawal requests from Wazamba Casino, submitted on 20/01/2025, that remained unprocessed. Despite multiple attempts to contact support, he only received automated responses. The Complaints Team had reached out to the casino for clarification on the delays and extended the response time for further investigation. However, due to the player's lack of response to inquiries regarding the status of his withdrawals, the complaint was ultimately rejected.

The player from Germany had been waiting for 14 days for a withdrawal that remained unprocessed. Despite repeated inquiries, casino support continually postponed the resolution. The player's account was verified, and he had successfully made withdrawals before, but he experienced delays with two recent requests made on January 5th and January 15th for Dogecoin and Bitcoin. The issue was eventually resolved, and the player finally received his winnings, although he expressed frustration regarding the lengthy payout process.

The player from Australia had been waiting for a withdrawal request of $300 since December 12th and had received the same unhelpful responses from customer support for seven days. She expressed frustration over the quick deposits but delays in receiving her winnings. The complaint was ultimately rejected due to the player's lack of response to the Complaints Team's inquiries, which prevented further investigation into the issue.

The player from Croatia had pending withdrawals of 1,100€ from Wazamba and had been waiting for three weeks without receiving any payouts. The casino repeatedly advised patience, while he questioned their business practices regarding withdrawals. After several communications, he reported that Wazamba had paid him a total of 1,100€, confirming that all his withdrawals had been processed successfully. The issue was marked as resolved by the Complaints Team, who appreciated his cooperation throughout the process.

The player from Portugal sought assistance in filing a complaint against the casino for not displaying the regulatory authority on their site and for failing to respect self-exclusion requests. Despite having asked for self-exclusion, she continued to receive marketing from Wazamba, which led to significant losses. The Complaints Team confirmed that Wazamba Casino was licensed by Anjouan Gaming and provided a link for verification. After clarifying the confusion regarding ownership, the player decided to close the complaint temporarily while attempting to resolve the issue directly with Wazamba, with the option to reopen it if necessary.

The player from New Zealand accidentally transferred about 12,000 in Bitcoin while intoxicated and was unable to withdraw it due to verification issues with various cards. Despite having previously received successful payouts without this stipulation, the casino required verification for all cards used, many of which the player could not identify. Communication with the casino did not yield any progress. The Complaints Team concluded that the casino acted in compliance with its General T&Cs, as the player had used third-party payment methods, and the complaint was therefore rejected.

The player from Germany had been registered with Wazamba Casino for 2.5 years and had deposited over 70,000 euros without proper verification while requesting account blocking multiple times. He expressed concerns about the casino's lack of player protection, delays in withdrawals, and unresponsive support. The player sought a settlement of 20,000 euros and desired action against the casino’s practices. The issue was currently unresolved as the player had requested to close the complaint temporarily due to access issues with his email, with the option to reopen it later once he could provide further details.

The player from Germany had requested a withdrawal prior to submitting this complaint. Unfortunately, his winnings had not been received yet. The Complaints Team noted that the player's account verification was completed, and he had been advised to wait for the withdrawal to be processed. However, due to a lack of response from the player regarding the status of the withdrawal, the complaint was rejected. The player was informed that he could reopen the complaint at any time.

The player from Slovakia faced issues with Wazamba casino, which had allowed him to gamble despite his self-exclusion, resulting in a loss of €24,000. After reaching out for resolution, the casino blocked his account and ceased communication, leaving him unable to access his funds or receive the expected cashback. The Complaints Team concluded that the casino acted in accordance with responsible gambling practices and that the player did not provide proof of a self-exclusion request prior to the account closure. As a result, the complaint was closed without further assistance.

The player from Germany struggled to withdraw €3973 in winnings from Wazamba Casino after three months of submitting the required documents. Despite providing both old and new address documentation following a recent move, she encountered repeated rejections without clear communication on what was needed. After extensive communication, it was confirmed that the only way to provide the necessary transaction history from her old Jeton account was through screenshots. Eventually, Wazamba verified her account and processed her withdrawals, leading to the successful payout of her entire winnings. The complaint was marked as resolved by the Complaints Team.

The player from Germany had requested a withdrawal less than two weeks prior to submitting the complaint. The payment had not been processed yet. The Complaints Team noted the player's lack of response to inquiries regarding the withdrawal status, which had hindered further investigation. As a result, the complaint was rejected due to insufficient communication from the player.

The player from Slovenia had submitted a withdrawal request less than two weeks before contacting us. Winnings had not been obtained up to that day. The player experienced a cancellation of the withdrawal after 12 days without a specific reason. After further communication with the casino, the player eventually received the winnings, which were successfully transferred to his bank account. We marked the complaint as resolved upon confirmation of the successful transaction.

The player from Germany experienced account blocking after attempting to withdraw €1400 from her casino account, which contained €1700 from winnings. Despite having provided the required documentation, communication from customer service had been lacking, and the player did not receive the remaining balance of €334. The Complaints Team extended the response time for the player to provide necessary documentation, but ultimately, the complaint was rejected due to a lack of response from the player.

The player from Italy faced issues with a casino that continued to allow deposits despite the player's self-exclusion. He requested a refund of at least half of the €2000 deposited. The Complaints Team extended the investigation period multiple times, seeking confirmation of the player's self-exclusion request and necessary documentation. However, due to the player's lack of response to the team's inquiries, the complaint was ultimately rejected.

The player from Peru had her account frozen after attempting to withdraw her winnings of around 180 soles. Despite sending the required verification details, she was unable to log in and faced issues with account access. After several communications, the casino eventually reopened her account and confirmed that her funds were active. However, the player later discovered that a new wagering requirement had been imposed on her winnings, which she believed was a mistake. The Complaints Team noted that the casino had stopped responding to their inquiries, leading to the conclusion that the complaint would be closed as unresolved.

The player from Germany had requested a withdrawal less than two weeks before submitting this complaint. The payment had not been processed yet. The Complaints Team had reached out to Wazamba Casino multiple times for clarification on the player's account verification status and the delay in processing the withdrawal. However, the casino ultimately closed the player's account without providing a satisfactory explanation for the verification failure, and the player had only received a partial refund of 31 euros instead of the requested 420 euros. The complaint was then closed as unresolved due to the lack of response from the casino. The casino later stated that the player's account had not passed the verification process due to concerns regarding collusion and the use of funds from a friend’s account, which led to the rejection of the complaint.

The player from Brazil faced a delay in processing her withdrawal, which had been pending for three days. Despite multiple inquiries to the help center, she kept receiving the same response that the withdrawal would be processed soon. The Complaints Team extended the processing time by an additional 7 days, but due to a lack of response from the player, the complaint was ultimately rejected.

The player from Spain had authorized a refund of 485.16€ on September 6th, but the funds had not arrived in his bank account. Despite having asked for the ARN code to trace the transaction, the casino had not provided it, and they continued to insist that the payment had been made. The complaint was rejected because the player did not respond to the team's inquiries, which prevented further investigation.

The player from Greece had submitted a withdrawal request less than two weeks before contacting us. Winnings had not been obtained up to that day. After 18 days of waiting, the player confirmed that the issue was resolved and the winnings were finally received. We intervened by reaching out to Wazamba Casino for assistance in clarifying the withdrawal issue. The complaint was marked as 'resolved' following the successful payment.

The player from Chile requested assistance with WAZAMBA casino, where he had requested account closure for responsible gaming on July 19, 2024, but the account remained open and continued to receive promotions. He sought transparency regarding deposits made after this date and a refund, claiming that the casino had not complied with responsible gaming measures. The Complaints Team reviewed the evidence and concluded that the account was closed appropriately on July 30, 2024, after the player made his last deposit on July 25, 2024, and that no further deposits were made after the closure request. Therefore, the complaint was rejected due to insufficient grounds for the refund request.

The player from the Czech Republic had about $2,000 in his Wazamba account but faced issues with withdrawing funds due to account blocking after providing additional verification information. His account was blocked because he had used a family member's card for verification despite depositing with his own cryptocurrency funds, and he had been waiting over three weeks for a response from the casino. The Complaints Team concluded that using a payment method belonging to someone else was strictly against the casino's Terms and Conditions, resulting in the rejection of the complaint as no further assistance could be provided.

The player from Italy faced difficulties withdrawing 300€ from Wazamba after customer support closed his account when he inquired about expediting the process due to a gambling problem. He received generic responses about the withdrawal timeline and sought assistance. The Complaints Team extended the withdrawal processing time by 7 days but ultimately rejected the complaint due to a lack of response from the player.

The player from Greece made a withdrawal request at Wazamba Casino on 16/08/2024 but had not received the funds yet. Despite attempts to contact support for clarification, he received no clear answers or timelines. The issue remained unresolved as the player did not respond to the Complaints Team's inquiries for further investigation. Consequently, the complaint was rejected due to lack of communication from the player.

The player from Greece faced a delay with a 500 euro withdrawal request from Wazamba made 15 days prior. While previous withdrawals had been processed more quickly, this request had not been fulfilled despite daily inquiries, with the casino stating it was in the final stage of processing. After 20 days without resolution, he canceled the withdrawal out of frustration and subsequently lost the funds. The complaint was ultimately rejected as the player had played his balance down to zero.

The player from Italy had requested self-exclusion from multiple casinos but was still allowed to register and gamble. He sought a refund, as he felt the casinos did not honor his self-exclusion request. The Complaints Team explained that it was not possible to self-exclude from all Curacao-licensed casinos at once and that each casino had to be contacted individually for self-exclusion. As a result, the complaint was rejected, with the player being advised to seek professional assistance for gambling issues.

The player from Greece faced an issue with the casino withholding his winnings after he had successfully completed the wagering requirements. His balance had suddenly been set to zero, and his first withdrawal of €500 had been canceled without explanation. The player had expressed suspicion of shady practices, noting that game history had been deleted and remaining free spins had been canceled. The Complaints Team had acknowledged the situation but ultimately closed the complaint as unresolved due to the casino's inability to provide sufficient evidence regarding the player's claims. The player was later informed that a portion of his funds had been returned, but the remaining €505 was still disputed, leading to further contention regarding the casino's practices and transparency. The casino provided us with a betting history explaining the discrepancy and the complaint was closed as resolved as the player successfully withdrawn the funds.

The player from Greece faced issues with withdrawing funds, as his withdrawal requests had not been completed for over a week. After further communication, it was confirmed that one withdrawal of 400 euros was marked as completed, but the funds were not received initially. Eventually, the player reported that the money arrived successfully. The complaint was marked as resolved in the system following the confirmation of the winnings being received.

The player from Greece had a recent withdrawal that had been pending for over a month. The Complaints Team had attempted to assist by requesting additional information regarding the player's winnings and recent interactions with casino support. However, due to the player's lack of response to these inquiries, the investigation could not proceed, resulting in the rejection of the complaint.

The player from Slovenia had played at Wazamba casino without issues until he recently won a substantial amount. Upon attempting to verify his account, the process stretched over a month, culminating in a failed verification. He was unable to play or withdraw funds. The Complaints Team intervened, facilitating communication with the casino, which ultimately led to the player receiving his winnings of €2,800 in his Neteller wallet after multiple attempts to resolve the issue. The complaint was marked as 'resolved'.

The player from Spain had repeatedly requested a €300 withdrawal to her card, but it kept getting canceled. The casino advised using a bank transfer, which was also accepted but never reached the player's bank account. After continuous failed attempts and a lack of communication from the casino, the player decided to close her account. We concluded that the player used the returned funds before closing the account, and therefore, the complaint was rejected.

The player from Australia had been blocked from live chat support across the entire network of Wazamba and its sister sites. We were unable to investigate further due to a lack of response from the player. Consequently, the complaint was rejected.

The player from Italy had won a jackpot of €62,000 on May 15th. At that time, her gaming account held €30,000, but she could no longer access it. After the casino confirmed that the player had depleted the account to zero, which led to the closure of the complaint as 'rejected.'

The player from Switzerland reported that their transfer never arrived, and casino support had been unresponsive. We informed the player that the issue likely lay with the payment provider and advised contacting them for an investigation. Despite extending the response time by seven days, the player did not respond, leading to the rejection of the complaint due to lack of further information.

The player from Spain experienced issues with numerous deposits at Wazamba Casino on June 11th. Despite initially appearing erroneous, the bank confirmed that the funds had been transferred to Wazamba but were not added to the player’s balance. The casino’s customer service inconsistently advised that the bank would refund the amounts, but the player remained missing 155 euros and reported similar issues in the past. After a thorough investigation, it was determined that the player had successfully received funds for deposits made before May 2024, but issues arose for transactions in June and July. The complaint was ultimately closed as resolved.

The player from Brazil experienced difficulties withdrawing funds from the casino. We requested additional details to fully understand the issue, including the withdrawal attempt date, amount, payment methods used, and verification status. Despite extending the response time by 7 days, the player did not respond. Consequently, the complaint was rejected due to the lack of response.

The player from Brazil faced a withdrawal rejection and verification request from Wazamba Casino, despite initially being informed that verification was not required. The casino requested a bank statement from November 2023, which the player could not obtain. We contacted the casino on the player's behalf, and the casino subsequently verified the player's account. The player then successfully received his withdrawal, resolving the issue.

The player from Italy could not access his casino account, which had been blocked. The account held approximately 2800€ from winnings, including 1200€ and an unpaid amount of 1600€. The complaint was rejected as it related to a previously addressed issue where it was determined that the player had deposited funds using a payment method not in his name. This practice violated the casino's terms, making the player ineligible for the winnings. This duplicate complaint was closed accordingly.

The player from Serbia used Mastercard to deposit and faced issues withdrawing funds as there was no option to withdraw to a bank account. After contacting support and eventually regaining access, the account balance was 0 euros and was blocked after subsequent login attempts. The player did not respond to our inquiries for further information, so the complaint was rejected due to insufficient details.

The player from Spain had been waiting for a week to withdraw 390 euros. The casino repeatedly said the request was in the queue for the finance department and promised the money within three business days but offered no other solution. The player later confirmed that the issue was resolved, leading us to mark the complaint as 'resolved' in our system.

The player from Spain had three pending withdrawals totaling €1,500 since May 30th. Support had not provided updates, closed the chat, and rejected emails. No verification was requested. The issue was resolved after the player confirmed receiving the withdrawals.

The player from Switzerland had been waiting for a payout of 772 CHF for 15 days, despite their casino account being verified. The casino hadn't provided concrete responses to queries via their chat, and the player felt they were deliberately delaying the payout. The Complaints Team contacted the casino for clarification. Shortly after, the player received the remaining balance. The complaint was marked as resolved.

The player from Croatia had been waiting for a withdrawal for less than two weeks. The player reported that the payout hadn’t been received yet. We advised the player to be patient and wait at least 14 days due to possible delays in processing. The player later confirmed that the withdrawal had been received. The complaint was marked as resolved.

The player from Greece experienced a sudden account closure by the casino and alleged that her funds were confiscated without any reason. The Complaints Team contacted the casino, which initially stated the account was closed due to an administrative decision and claimed all pending withdrawals were paid. After further investigation, the casino agreed to allow the player to withdraw her remaining winnings. The player confirmed receiving her money, and the complaint was marked as resolved.

The player from Austria had mistakenly deposited 503€ into his Wazamba Casino account and had faced difficulties when he tried to withdraw these funds. We had informed him about the casino's wagering requirements, which are a standard anti-money laundering rule. We had advised him to fulfill these requirements, as they were necessary for withdrawal. However, the player did not respond to our messages and queries within the given timeframe, leading us to close the complaint. The complaint was not resolved due to the player's lack of response.

The player from Greece had experienced a significant delay in withdrawal. The casino's live chat had provided no explanation other than advising patience. The player's attempt to reach the casino via email had failed due to a full inbox. After six working days, the player reported that he had received his money. Consequently, we marked the complaint as 'resolved'.

The player from Italy claimed he hadn't been properly credited with cashback and weekly league refunds in his casino account. He stated that he expected a 15% refund on his losses, but only received 5% after depositing 11,000 euros. We asked for additional information and extended the timer for his response. However, the player didn't respond within the given time frame, leading us to reject the complaint due to lack of information for further investigation.

The player from Germany had deposited 100 Euros and received a matching bonus, which was later lost unexplainably. She was informed via live chat that the bonus had expired during her gameplay. No adequate explanation was provided to her for this occurrence. We requested additional evidence, specifically the player's gaming history in Excel format, which the casino failed to provide. Due to the lack of sufficient evidence, the complaint was rejected.

The player from Spain had pending withdrawals for a week and each time the player enquired about it, they were told to be patient. The player had expressed frustration regarding the delay and lack of communication from the casino. After 15 days, the player's withdrawal was finally processed and received. The issue had been resolved without any intervention from our side. The player thanked the Complaints Team for their assistance and the case was marked as 'resolved'.

The player from Canada had experienced a disconnection during gameplay, which resulted in a loss of $30 in bonus funds. Despite having contacted the casino's support, the player had not received a satisfactory response. The player had then provided screenshots and game history to us, which showed a balance of $30 on his last spin. After we intervened, the casino had restored the bonus funds amounting to 32.25 CAD. The player had confirmed the receipt of these funds, thus resolving the issue. We had thanked the player for their cooperation and the casino for their assistance.

The player from Greece had requested a withdrawal less than two weeks before submitting this complaint. The payment hadn’t been processed at that time. The player had faced issues with the identification process, having submitted various documents which were repeatedly rejected by the casino. Despite our attempts to communicate with the player and extend the timer for response, he didn't reply to our messages. Consequently, we couldn't investigate further and had to reject the complaint.

The player from Canada had reported not receiving a promotional prize drop she had won while gaming. She had been told the prize would be deposited the next day, but it never was. The casino representatives had asked her to provide a screenshot as proof, which was not stated in the promotional rules. They also did not assist her in retrieving a comprehensive game history. The casino had not responded to her emails for over four days. We had advised her to request her gaming history from the casino, but she reported not receiving any response from the casino. Due to lack of evidence of the win, we were unable to further assist the player and had to reject the complaint.

The player from Greece had been waiting for a withdrawal from Wazamba Casino for six days and was frustrated by the delay and repeated responses. He had won a large amount of €1450 and had been forced to make 3 withdrawals due to a daily limit of €500. The user had also reported an issue with a mistake in his date of birth on his casino account, which he feared might have affected his remaining balance of €1400. The player later indicated that he was awaiting a €450 withdrawal and would have given the casino a high rating if it had been approved. However, the complaint was ultimately rejected due to the player's lack of response to further inquiries from the team.

A Finnish player had faced issues with Wazamba Casino, where his winnings were being cancelled without explanation. Despite successful deposits from two different accounts, a 500€ withdrawal to Skrill had been delayed. The player had 606.01€ left to withdraw. The player reported that the casino had not been providing any assistance or suggesting any alternative withdrawal methods. After the player's complaint, the casino had begun processing the withdrawals. Eventually, the player confirmed having received all his winnings. The issue had thus been successfully resolved.

The player from Alberta had been waiting for a withdrawal for less than two weeks. Unfortunately, her payout hadn't been received yet. Despite the Complaints Team's attempts to communicate with the player, they received no response. As a result, we were unable to investigate further and had to reject the complaint due to lack of information.

The player in Greece had continuously experienced difficulties withdrawing his winnings from an online casino, Wazamba. Despite reaching out to both live chat and support, all attempts to withdraw had remained either pending or were cancelled. The player's account was unverified, but he claimed that the system had indicated no verification was necessary. The winnings had been accumulated without a bonus. The casino had not provided a clear reason for the withdrawal issues. We had extended the timeline for resolution twice, but the player did not respond to our inquiries. As a result, we had to reject the complaint due to lack of communication from the player's end.

The player from Greece had faced a delay in receiving his withdrawal requested on 17/01/2024. Additionally, 420 euros had been deducted from his earnings, and the reason for this deduction had been unclear. The player had clarified that his account was reset to zero after the deduction and the remaining funds had been lost in gambling. His pending withdrawal had been 500 euros, which was later received. We had confirmed the deduction was in line with the casino's terms and conditions regarding the maximum amount that could be released from a bonus. The player had confirmed the receipt of his withdrawal, successfully resolving the complaint.

The player from Brazil had been facing issues with his withdrawal process for over two weeks. Despite having a verified account, the online casino had delayed his withdrawal due to a high volume of requests in Brazil. The player had tried multiple times to submit documents for verification, including a rental contract and an official document from the Brazilian government, but the casino had rejected these, stating they required a utility bill or bank statement from the last three months. The player had expressed frustration with the process and had decided to self-exclude from the casino. Despite efforts from the complaints team to mediate, the issue remained unresolved due to the player's decision to cease communication.

The player from Peru had experienced a delay in withdrawal due to account verification issues. Despite her attempts, she had been unable to upload the required documents and had received no response from the casino. After the player's complaint, we had contacted the casino and facilitated communication between the two parties. The casino had confirmed receiving the documents and subsequently verified the player's account. The player then confirmed that her withdrawal had been successful. The issue had been resolved with our assistance.

The player from Brazil had reported a delayed withdrawal from Wazamba Casino, despite having completed two successful withdrawals prior without any account verification. The casino had responded to the complaint, stating the delay was due to the need for the player to submit documents for account verification. We had advised the player to follow the casino's instructions to resolve the issue. However, the player did not respond to further communication, which led us to reject the complaint due to lack of cooperation from the player's side.

The player from Austria had an issue with Wazamba Casino. Despite having submitted the necessary identity verification documents, the casino had not verified his account. The player stated that the verification process had been ongoing for weeks, with all other documents except his ID being approved. The casino requested an alternative ID for further verification. The player complied, but encountered issues with the quality of the document upload. The casino flagged the documents due to lack of security features and questionable validity. Despite our efforts to mediate, the complaint was eventually rejected due to these issues.

A Polish player had requested a withdrawal from an online casino but had not received their funds despite multiple attempts to contact the casino. The player had also reported inconsistent information from the casino's live chat support and an inability to see the payment status in their account. Despite our efforts to assist, the player did not respond to our messages. Consequently, we had to reject the complaint.

The player from Germany had wanted to exclude himself from playing on the Wazamba site due to gambling issues. Despite multiple requests to delete his account, it had remained active, and as a result, he had lost over 5000 Euros. We had asked the player to provide evidence of his communication with the casino regarding his gambling problem. However, the player had failed to provide the necessary evidence, making it impossible for us to confront the casino. We had advised the player to send another self-exclusion request to the casino, but there was no response from the player, leading to the rejection of the complaint.

The player from Austria, who had a fully verified account at Wazamba, could not make a withdrawal despite having real money in his account. He had been constantly told to wait for an email response, and his latest withdrawal request had been pending since 08.12.2023. Despite numerous exchanges with the casino and attempts at alternative withdrawal methods, the issue had persisted. The casino had claimed the account was undergoing additional verification. Eventually, the casino had provided evidence of a breach in terms and conditions by the player, leading to the withdrawal being legitimately withheld. The player had been advised to contact the licensing authority, and the complaint was ultimately rejected as unjustified.

The player from Spain was experiencing a withdrawal delay, despite promises of 1 to 3 business day processing. The player mentioned a lack of helpful support from the casino, which added to their frustration. After the Complaints Team intervened and requested a casino representative's presence, the casino confirmed that the player's withdrawal had been successfully paid. However, the player did not respond to verify this resolution, leading to the complaint being rejected due to lack of further information.

The player from Greece had experienced issues with withdrawal. She had accumulated 260 euros without any bonuses, but the casino had restricted her ability to withdraw the funds. Despite successful verification and a previous withdrawal request of 70 euros on 7th December, she hadn't received her winnings yet. The player had also reported an error message stating 'withdrawal limited by group' when attempting to make a withdrawal. The Complaints Team had invited the casino representative to join the conversation, and the casino had claimed that the pending withdrawals were successfully paid. However, the player had reported not receiving the payment of 200 euros. Despite extending the response time, the player did not provide any further updates, leading us to reject the complaint due to lack of information.

The player from Peru had experienced repeated delays in her withdrawal request, despite having verified all necessary documents. The casino had attributed the delays to issues with the payment provider, but hadn't provided a solution. The player had been using a verified personal bank account for the transaction. After a series of communications, the casino had suggested alternative banking systems for the withdrawal. Eventually, the player confirmed that she had received her money via her Skrill account, thus resolving the issue.

The player from Greece had claimed a bonus at an online casino but it was never credited to his account. We had reached out to him for additional details to fully understand the situation, and had extended the response time by 7 days. However, due to the player's lack of response to our inquiries, we were unable to proceed with the investigation. As a result, the complaint was rejected.

The player from Singapore had experienced issues with a $25 deposit not reflecting in their Wazamba Casino account. Despite having reached out to the casino's support and finance departments, the player had not received any assistance. This had been the player's first deposit with the casino. However, the issue was eventually resolved and the deposit had been credited to the player's account. We then marked the complaint as 'resolved' in our system.

The player from North Macedonia had reported not receiving his jackpot winnings from an online casino. Despite having reached out to the casino's support team multiple times, he had received no response. The player had provided screenshots as evidence, however, these only showed bonus balance, not real money. Upon reviewing the casino's terms, we discovered that jackpot games could not be played with bonuses. The player did not respond to our subsequent inquiries, which led us to reject the complaint due to a lack of further information.

The player from Germany had had a withdrawal request of 500 Euros cancelled by Wazamba. The funds, including additional money in his account, had disappeared and the casino's support had not responded. He had successfully completed previous payments and verification processes. After investigating, we found that the player's winnings had derived from a deposit bonus (Bonus Crab) which had a maximum cashout of 5x the initial bonus amount. Due to an error, the casino had not capped the player's winnings upon transfer from the bonus account to the real money account. We had decided that a fair solution would have been to grant the player the maximum sum he could have received from the bonus - 150 Euros. The casino had agreed with our verdict and had credited the player's account with 150 Euros. However, the player had not responded to our messages and the complaint was rejected.

The player from Finland had complained about not receiving the promised bonus from an online casino. He had been confused about the casino's high security rating despite negative feedback. We had explained that the casino had the right to restrict or withdraw bonuses at any time, and the rating was based on multiple factors, not just one player's experience. Unfortunately, we could not support the player's complaint and it was rejected.

The player from British Columbia had been unable to withdraw $750 from her Wazamba Casino account due to a one-letter typo in her email address, which the casino had claimed they couldn't correct. After over a month of unsuccessful attempts to resolve the issue, the player contacted us for assistance. In response, we initiated a dialogue with the casino and the player. The casino had offered to manually transfer the funds to the player's bank account. After providing the necessary banking information, the player received her funds nearly two months after her initial complaint. The issue was then marked as resolved.

After playing 'Dracula Riches' on Wazamba Casino, the player from Spain had won 12.50 euros on a free game, which was not credited to her account. However, the issue had been resolved when the casino deposited the claimed amount into her account. We had marked the complaint as 'resolved' in our system.

The player from Italy had won €1,300 and had attempted to withdraw €950. The casino had denied the withdrawal request, erroneously claiming the bonus was €5 instead of €30, and then deleted the player's winnings. Upon investigation, we discovered that the player's winnings had been capped at €150 according to the casino's bonus terms and conditions. The casino had credited the player's account with the capped amount of €150, which the player had subsequently used up. As a result, the complaint was rejected as the player had already used up the credited amount.

The player from Italy had submitted a withdrawal request less than two weeks prior to contacting us. Winnings hadn't been obtained up to that day. We had advised her to wait at least 14 days after requesting the withdrawal before submitting a complaint, as delays could have been due to unfinished KYC verification or a high volume of withdrawal requests. We had extended the timer for response by 7 days, however, the player failed to provide further information. Consequently, we were unable to investigate further and had to reject the complaint.

The player from Spain had experienced technical issues during a game update on the casino website, which had prevented him from accessing the game and allegedly resulted in a loss of 1000€. Despite the player's claim, he had been unable to provide any substantial evidence such as screenshots or betting history to support his allegations. As a result, due to lack of proof, we had been unable to confront the casino about the player's claimed loss. Consequently, the complaint had been rejected.

The player from Berlin had requested a withdrawal less than two weeks prior to submitting his complaint. His money hadn't been received at that point. We had advised the player that withdrawal processing could take up to two weeks and encouraged him to wait for this period before submitting a complaint. We also informed him that delays could be due to unfinished KYC verification or a high volume of withdrawal requests. After extending the complaint resolution period by seven days, the player confirmed that he had received his withdrawal. Consequently, we marked the complaint as resolved.

The player from Austria had attempted to verify his account on Wazamba, but was informed that his account had been frozen. He had been playing live casino and sports betting without an active bonus when his account was closed with €3,400 in it. We had contacted Wazamba for clarification and they had provided evidence of failed verification. After reviewing the evidence, we had agreed with the casino's decision. Consequently, we were unable to assist the player in this case and had to reject the complaint.

The player from Spain is facing challenges in withdrawing his winnings of 25000 euros from Wazamba. Even after repeated withdrawal requests and a waiting period of three days per attempt, his funds keep being returned to the gaming account. Following the complaint team's communication with the casino, it was affirmed that the player verification had been successfully completed. The withdrawal is set to be processed in line with the established payout limits. The player has acknowledged receiving the maximum allowed withdrawal for November and anticipates further payouts according to the casino's designated schedule. As per the player's confirmation, this complaint is deemed resolved for the time being. The complaint team has conveyed to the player that should any payout issues arise, and there is a belief that the casino team is not addressing concerns adequately, they are welcome to contact the complaint team again. In such a scenario, the team will reopen the complaint and exert every effort to assist the player.

The player from Nigeria has requested a withdrawal prior to submitting this complaint. However, withdrawals took longer than usual. Later, during the complaint process, the user confirmed that the issue had been resolved. The complaint was closed accordingly.

The player from Greece hadn't received the promised 100 free spins after making a 20 euro deposit for a casino's offer. The casino had claimed the offer had expired, despite the player having deposited within the offer's timeframe. The player had failed to respond to our inquiries regarding the status of his deposited funds, resulting in the rejection of the complaint due to insufficient information. We hadn't been able to proceed with further investigation or propose potential solutions.

The player from Spain had requested a withdrawal of 718€ a week prior, which was still in the process of being handled. He had attempted to contact the casino via email but had received no reply. Due to a lack of response from the player, we could not investigate further and had to reject the complaint.

The player from France had won a 150€ bonus which he had attempted to withdraw. Despite having received assurances from the casino's chat service that it was processed, the player had not received the money. The casino had then claimed some information was wrong but the player was unclear about the exact issues. The player had provided screenshots as evidence. The Complaints Team intervened by setting a timer for an additional 3 days for the casino to process the payment. When no progress was made, the team had reached out to the casino. The casino had then re-credited the winnings to the player's account and apologized for the inconvenience, promising to process the withdrawal request with priority. The issue was successfully resolved.

The player from Germany had initiated a withdrawal process and completed the required verification, but the casino froze his account due to incorrect password entries. The player had €11,226.80 locked in his account and had not received any response from the casino. He claimed that he did not use any bonus and that the casino had already paid him €1,650 of the €12,826.80. After we had reviewed the case and contacted the casino, they stated that the player's account was closed due to failed verification. They also provided evidence of the player breaching their terms and conditions. After reviewing the provided evidence, we concluded that the player had breached the casino's terms and conditions, and thus, the casino had acted correctly. The complaint was rejected due to this breach.

The player from Greece had a pending withdrawal of winnings due to a rollover requirement from a previously returned deposit. Despite the deposit return having been due to the casino's mistake, the wagering requirement was not removed, which prevented the player from withdrawing his current winnings. The player had explained that he had wagered his deposit multiple times, but the casino insisted on the rollover requirement. We reached out to the casino and they agreed to manually pay out the player's balance. The player then confirmed that he had received his money. The casino had also been asked to remove the remaining wagering requirements for future deposits.

The player from Austria was experiencing a significant delay in her withdrawal of 438 Euro and had received no response to her emails. She suspected this delay was intentional. We, the complaints team, had advised the player that withdrawals usually took a couple of days or weeks to get fully processed and asked for more details about her withdrawal request. However, the player did not respond to our queries within the extended 7-day timeframe. Consequently, we were unable to investigate further and had to reject the complaint.

The German player is struggling with the verification process at Wazamba casino. Despite having sent the required credit card proofs for the last six months multiple times, the communication stalls and the casino requests the same documents repetitively. We contacted the casino, and its representative informed us that the transaction history from the bank account was missing. The player emphasized having it sent multiple times before, however after sending it again, they let us know that the account was finally verified, so we closed the complaint as resolved.

The player from Spain hasn't received contact from Wazamba casino for two months, and his complaints on various platforms have been ignored. He notes that the casino lacks licenses to operate in Spain, however, they let players from Spain register, verify, and bet in the casino. Since Casino.Guru Complaint Resolution Center doesn't deal with issues regarding regulations, and no other valid reason for refund was presented in the course of the complaint, we were forced to reject the complaint as unjustified.

The player from Austria had their bonus cancelled after one day of opening an account. The player reports receiving nonsensical responses from live chat regarding the bonus activation and expiration terms. The player also contacted the casino via email. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Greece had not received his withdrawal despite it being two weeks since the request. Casino support had asked for bank screenshots and kept delaying the payment while also canceling a recent withdrawal request. There were also issues with the bank selection feature on the site. We had attempted to contact the player to gather more information and extend the resolution period but received no response. Therefore, we were unable to investigate further and rejected the complaint.

The player from Germany had requested a withdrawal less than two weeks prior to submitting the complaint. The payment hadn't been processed yet. After communicating with the Complaints Team, the player confirmed that he had received his winnings. The delay had been due to the casino's requirement for the player to verify his identity. The Complaints Team had marked the complaint as resolved.

The player from Berlin had requested a withdrawal less than two weeks prior to submitting the complaint. The payment hadn't been processed yet. The Complaints Team had advised the player that withdrawal processing could take up to 14 days, and that delays might be due to unfinished KYC verification or a high volume of withdrawal requests. The player had been urged to cooperate fully with the casino and wait at least 14 days after requesting their withdrawal before submitting a complaint. However, the player did not respond to further communication, which led to the complaint being rejected.

The player from Spain joined Wazamba a month ago, deposited money and won 336€. His first and second withdrawal requests were declined, and his account has been closed due to having a duplicate account. The player is now unable to access winnings or receive responses from casino support. It turned out that the player indeed had another account in the casino, registered earlier. Although it looks like he did not gain any unfair advantage by playing in this way, considering the fact that he played only sports betting, unknowingly breached a standard rule stating that only 1 account is allowed per player, providing false information upon registration at least on one of the linked accounts, and providing us with untrue and misleading information and evidence for the entire time of the process, we decided to reject the complaint. The casino refunded his deposits, which we, after all, consider an acceptable compromise as a solution to the issue.

The player from Austria is unable to log into his casino account and has not obtained any reception from support to address the issue. We rejected the complaint as the issue was sports-betting-related.

The player from Austria had found his account closed without any given reasons. He hadn't made any withdrawals, and the account hadn't been verified. After he contacted the Complaints Team, they had reached out to the casino for clarification. The casino had responded by reopening the player's account and requesting him to upload necessary documents for verification. The player had been traveling for work and was unable to provide the documents immediately, but he managed to upload them after he returned. The casino then verified his account. The player had encountered an error message when trying to withdraw his winnings, but the issue was resolved after the casino confirmed his pending withdrawals. The player had been able to initiate the withdrawal process, however, due to withdrawal limits, he had to withdraw his winnings in increments. The casino confirmed that all pending withdrawals were forwarded for review. The Complaints Team closed the case after not receiving further communication from the player.

The player from Greece has spent over 10,000 and received no rewards and frequently encounters system booting his account out of sessions. We rejected the complaint because the player didn't respond to our messages and questions.

A player from Germany is facing difficulties in satisfying the casino's account verification process which requires submission of a 6-month transaction history that should not exceed 5 MB and should be comprised of a maximum of 5 individual files. The player is worried about possible account block and reports being unable to access Live Support. The issue has been resolved successfully.

The player from Australia has an issue with Wazamba Casino concerning a missing $45 bonus. Initially, he won two $45 bonuses from a game but after using one, the other disappeared. He was dissatisfied with the live support's response. The complaint was resolved as the casino issued a bonus to the player in a higher sum

The player from Brazil was playing with Wazamba casino for several months without any issues. After winning a considerable amount on slot machines and sports betting, his account has been frozen by the casino. Despite customer service claiming to review his case, he hasn't received any updates for eight days. The casino responded and stated the players's account was under investigation. Upon conclusion of the investigation, the casino stated that the player had accrued winnings as a result of a software error in one game, so the funds had been confiscated. The casino proivded sufficient evidence to support this, and as they acted in accordance with their terms and conditions the case was rejected.

The player from Austria had activated a sports welcome bonus on Wazamba, implemented it to 99%, but had been unable to place more bets. He had tried to contact support but didn't receive a conclusive response, and his bonus was about to expire. The player hadn't activated any similar bonuses from this casino in the past and there were no open bets at that time. The casino had explained that the bonus was stuck due to technical updates and had added the amount to the player's balance. However, the player's account had to pass verification before the withdrawal could be made. The casino had requested documents which the player provided after a delay due to vacation. The casino then requested transaction history from the player's Crypto wallet which was also provided. The casino had informed that the player's total balance was being paid out as per his current VIP level and that his account would remain closed. The player had confirmed receiving multiple transactions amounting to his total balance at Wazamba. The issue with Wazamba had been resolved.

The player from Greece, with a history of gambling addiction, created a new account after a previous suspension due to significant losses. Upon losing an additional 800 euros, the player now requests a refund. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Germany had their account frozen due to accusations of running multiple accounts. Despite their request for a refund using the original payment method, the casino is asking for bank details. The player did not respond to our questions and comments, so we rejected the complaint.

The player from Ontario is dissatisfied with the lack of customer service and feels cheated out of promised free spins. Initially promised 200 free spins, they only received 40, with the remaining 160 unjustly removed. The complaint was rejected because the player didn't respond to our messages and questions.

The player from Spain initiated a withdrawal of 500 euros from a casino and has not yet received the funds even after the standard waiting period. The player is unable to access the website or live chat. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Brazil requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. Unfortunately, the player lost his winnings before we could help, therefore, we were forced to reject this complaint.

The player from Alberta has been locked out of their account. Despite almost completing the requested verifications, the casino will not release their $3,800 winnings. We were forced to reject this complaint because the player focused only on sports betting.

The player from Spain deposited €20 at Wazamba, earned winnings of €520 but has been unable to access their account or withdraw the winnings. The player confirmed his winnings were received and therefore we closed the complaint as resolved.

The player from Germany registered at Wazamba Casino, deposited 800 euros, and won 700 euros. However, the casino has closed their account citing "unfair betting pattern" and has offered a refund of the last deposit. The player is upset and considers this action unjust. We closed the complaint as resolved since the player confirmed receipt of the payment.

The player from Greece was offered a deposit bonus by Wazamba Casino, subsequently, his account was closed, and his winnings were confiscated, citing the violation of Term 6.6.4 regarding account verification. Eventually, the issue was successfully resolved, the player's account was unlocked and the winnings were refunded.

The player from Germany deposited money via CashtoCode at a casino, but the funds are stuck in the 'processing' stage and are not being credited to their account. Player reaching out to the casino's live chat multiple times has only resulted in assurances to be patient. The complaint was resolved as the player's deposit got credited.

The player from Alberta finds her request for a deposit being denied without any explanation from the casino. The complaint was rejected because the player didn't respond to our messages and questions.

The player from Indonesia is experiencing withdrawal delay for $100 while noticing that deposits are processed much faster. The complaint was rejected because the player didn't respond to our messages and questions.

The player from Czech Republic deposited 500CZK and won 20000CZK at Wazamba casino. However, the player's withdrawal requests are repeatedly rejected, with staff advising him to try again. The complaint was closed as the player stopped responding.

The player from Greece tried to verify his account. Unfortunately, while he was waiting for his documents to be verified, his account got blocked. Unfortunately, the player stopped responding to our questions and comments, so we had to reject the complaint.

The player from Italy has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The complaint was rejected because the player didn't respond to our messages and questions.

The player from France requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Japan deposited money to his player account. Unfortunately, the deposit has not been added to his balance yet. The player stopped responding to our questions and comments, so we rejected the complaint.

The player from Poland sent the proof of his payments from eZeewallet. Unfortunately, the casino did not approve the document. Eventually, we found out that the player used funds sent to his eZeewallet by his friends and relatives who also gambled in Wazamba, so we rejected the complaint.