BetFury Casino Review

The player from Morocco informed the casino about his gambling issues multiple times, but his account remained open, leading to a loss of $1,400. He sought assistance in recovering his deposit and felt that the casino was neglecting its responsibility towards players with gambling problems. The issue remained unresolved as the player did not respond to the Complaints Team's inquiries, resulting in the rejection of the complaint.

The player from Brazil had his account blocked after attempting to withdraw rewards from the BetFury airdrop, despite having only used a single account. The casino claimed he was using multiple accounts, which he denied, stating that many others had faced similar bans. He requested the unblocking of his account. The player did not respond to the Complaints Team's inquiries, leading to the rejection of the complaint.

The player from Brazil had their account blocked due to alleged multiple accounts, despite having only one. The account was blocked after the player cancelled a test withdrawal that was taking too long. The Complaints Team contacted the casino, which stated that the account had been flagged for suspicion of multiple accounts but offered the player a chance to complete the KYC process. After the player successfully completed KYC verification, the account was unlocked. The issue was resolved.

The player from Nigeria was unable to withdraw winnings from his Betfury account, as the casino had blocked him, citing multiple accounts, which he denied having. The Complaints Team had attempted to gather more information by asking the player several questions regarding KYC verification and account status. However, due to the player's lack of response, the investigation could not proceed, leading to the rejection of the complaint.

The player from Venezuela had had an account for more than 4 years. When he couldn't remember his login details, he created a new account to explore its updates. After recalling his old email and attempting to access his old account, he found it blocked. He sought to recover the account and retrieve his stored winnings of at least $15. The complaint was rejected because creating multiple accounts was a violation of the casino's Terms and Conditions.

The player from Finland had deposited $104 and received a 50% bonus at BetFury Casino. After he had completed the wagering requirement, his balance had been $400, but the casino had deducted $325, leaving him with only $75. The player had claimed that the casino had not informed him about this term. His account had not been verified despite being registered for over a year. He had argued that the bonus terms had not been clearly communicated when the bonus was offered. However, we found that the term had been clearly stated in the casino's terms and conditions. As the player had agreed to these terms upon registration, and the casino had acted within its rights, we had rejected the complaint.

The player from Mexico had reported that betting and withdrawals on his account were blocked due to a fraud review. The player disagreed with this action and was deeply concerned about losing his money. He admitted to creating a secondary account by mistake but insisted it was never used. The casino responded, stating the player's account had been flagged for potential abuse of their bonus program, but after a thorough review, they didn't find any intentional abuse. The casino agreed to remove all restrictions once the player responded. The player acknowledged the situation and apologized, requesting the restrictions to be lifted. The player later confirmed that his account had been unblocked for betting and withdrawals. The complaint was considered resolved by the Complaints Team.

The player from Costa Rica had registered on BetFury Casino and played live blackjack. After successful withdrawals, his recent withdrawal request of about $6,000 had been pending. The casino had claimed he used a card counting program, violating terms and conditions, and his account had been blocked with total funds of $8,642.82 frozen. The player had acknowledged familiarity with card counting but had denied using any software for this purpose, instead stating that he followed the bets of other players. The casino had provided detailed gaming statistics to support their claim. We had reviewed all the evidence and observed indications that a strategy software might have been used. The player had been advised to contact the licensing authority if he was confident that his winnings were a result of legitimate gameplay. The complaint had been rejected based on the evidence provided.

The player from Brazil had had issues accessing his account and his funds on the BetFury Casino platform. He had also struggled with communication due to the absence of a chat option. However, the player had later confirmed that his problems had been resolved. Consequently, we had marked the complaint as 'resolved' in our system.

The player from Alberta had reported technical issues with a game on BetFury Casino, claiming incorrect payouts. She had felt frustrated as the casino had asked her to replicate the issue using her own funds. After discussions with the casino, they had denied any system bugs or issues and suggested that the player might have experienced a visual defect or manipulated the game results. They had offered to reward the player if she could provide video evidence of the defect. The player had agreed to cooperate and shared her observations, primarily related to mobile gameplay. However, these insights did not directly relate to her initial complaint. The casino's explanation had seemed sufficient, and they had demonstrated a willingness to cooperate and receive feedback. As the player did not respond further, the complaint was rejected.

A player from Poland registered with Betfury and had winnings of 1667.38 USDT cancelled due to accusations of operating multiple accounts. Although the casino claimed the player had previously opened an account, the player refutes this and suggested full KYC to verify their identity. After withdrawing 250 USDT, the player's account was blocked. The casino responded and stated that the player should contact the support and provide them with evidence to support their claims. The player did as requested and submitted documents to the casino. After some time, the player responded and stated that the issue had been resolved, and that they had been able to make a withdrawal.

The player from Singapore had had their BetFury account blocked immediately after they attempted a withdrawal of funds to Metamask. Representatives had claimed multiple BetFury accounts were detected which led to the ban, a violation the player had been unaware of. Upon our intervention, the player had confirmed that his main BetFury account was then active and unbanned. He had been informed by a BetFury representative that he could only use one account. The player had confirmed his issue was successfully resolved, thus we had closed the complaint as resolved.

An Australian player had his account on BetFury blocked after attempting to withdraw $330 in USDT. The casino cited 'multi-accounting abuse' as its reason, which the player contests since he claims to maintain only one account. The player suspects the allegations originated from recent promo code use for deposit bonuses. He hopes BetFury can provide evidence to support these claims. The complaint was resolved as the player's account got reactivated.

The player from Japan had difficulty with 2fa authentication while setting up dice autoplay on VPS. After multiple login attempts from different devices, his account was permanently blocked due to alleged multiple account violation. After the casino representative engaged in resolving the complaint and the complainant followed the provided instructions to proceed, the issue was successfully resolved in a relatively short time, a few days. The complaint is resolved.

The player from Italy has been accused of opening multiple accounts. The casino informed us that the player had another account in the casino before, which has been self-excluded permanently. The player created a new account and collected some winnings, but other circumstances remain unclear. The complaint was rejected because the player did not respond to our messages and questions.

The player from India had his account blocked and his balance withheld because he opened multiple accounts in the casino. The complainant claimed that it was easier for him to create new accounts than to reset passwords for them. Therefore, he registered several times. The casino was able and willing to leave one of the player's accounts open after mandatory ID verification completion, which was done and confirmed by the player. The complaint is resolved.

The player from Germany has been trying to block their account due to a gambling problem. Unfortunately, all the enquiries were ignored. The casino team considered everything to have been done correctly, but the casino.guru team had a different opinion, and the case ended up as 'unresolved.' Two years later, we reopened the case at the player's request, who informed us that he had been contacted by the casino team. The case was then successfully resolved.