Casinia Casino - Player's withdrawal is delayed and unprocessed.

I requested a withdrawal on March 16. It has now been over 4 weeks, and my withdrawal is still stuck in the initial "review" stage, without any explanation or progress. The Casinia’s website promises processing within 5 business days, but this clearly isn’t the case.

I have contacted their support repeatedly, and all I receive are empty promises, no deadlines, no updates, no answers. They are ignoring my requests, and deliberately delaying the withdrawal. This behavior is absolutely unacceptable for a casino that holds a decent rating on your platform.

A legitimate casino should never treat its players this way. If Casinia continues to ignore this matter, I believe their rating on Casino Guru should be reconsidered, as their behavior does not match the standards of a trustworthy casino

Hello iladno,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Casinia Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Did you accumulate your winnings with real money or did you use a bonus?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

1. My account has not been verified. No verification was ever requested, and during all my contacts with support, it was never mentioned that verification was required. But there is no issue, I can complete verification any time if needed.
2. I received a deposit bonus during registration, but I fully completed the wagering requirement, and the bonus was successfully converted into real money before I requested the withdrawal.
3. My last contact with Casinia support was on April 5 or 6. Just like in all my previous chats, they told me that everything is ok with my withdrawal and I should just wait little bit more, and that they had forwarded my request to the financial department and asked them to speed up the process because I’ve already been waiting far too long.

I asked them for a clear timeframe, but they said they could not provide one, only that they hope it would be processed soon.

I’ve heard the same message at least three times already, so I waited a few more days again — and still, no progress, no change. So, that’s why I’m here.

Just wanted to let you know I finally got my withdrawal from Casinia.

Pretty sure your involvement made it happen — huge thanks for the help!

Dear iladno,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Nick Bacon

Casino.Guru