The player from Germany deposited €100 and utilized bonuses while playing but faced complications when attempting to withdraw €340, as the withdrawal was canceled due to alleged violations of bonus conditions. She claims to have clarified the terms in chat and does not believe she has done anything wrong.
Casino Orca - Player’s withdrawal has been rejected.
Amount: €340
Casino Orca
Safety Index:HighSafety Index
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8.8
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Opened
Current status
Waiting for Casino Guru to reply
6d 20h 58m 41s
Case summary
3 hours ago
Public
Public
yesterday
Translation
I just deposited €100 today and played 9 bells, then took €30 with bonuses, i.e. ORCA40 (which was 40 free spins). The winnings from that were around €27. I then played 9 coins love under the €3 bonus conditions. When I had around €100 I hadn't seen any bonus money and asked in the chat about the bonus. I was then told I had to wager the €30 once, which I had already done, and I went back to 9 bells and played my slots. Also over the €3. When I had €340 I made a withdrawal and everything was canceled and I would have violated the conditions, even though I had informed myself again in the chat beforehand. I am not aware of any wrongdoing. Everything is gone, my last deposit of €30 was refunded to my balance. Can you help me?
Kind regards
Automatic translation:
Public
Public
3 hours ago
Dear Ausnein,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Casino Orca.
Please allow me to ask you a few questions so I can better understand the situation.
- Could you please share the communication from the casino detailing the allegations against you?
- Was the 30€ bonus unrelated to your 100€ deposit?
- Send emails or chat transcripts to my email at [email protected], or post screenshots here
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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