The player from Greece faced issues with withdrawing his winnings, as each attempt was canceled within half an hour, and he had not been asked for any identification. After multiple attempts and various excuses from the casino regarding withdrawal issues, he eventually succeeded in withdrawing his money along with a larger profit than before. The Complaints Team marked the issue as resolved, appreciating his cooperation.
Casinoin - Player's withdrawal is being delayed.
Amount: €186
Casinoin
Safety Index:HighSafety Index
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8.7
Casinoin has a Safety Index of 8.7, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
4 days ago
Public
Public
6 days ago
Translation
Good evening
I tried to withdraw my winnings, which did not come from any bonus, and within half an hour of each attempt, the withdrawal of the amount was canceled.
What can I do please?
I was not asked for any identification.
Automatic translation:
Public
Public
5 days ago
Dear Vaspap,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals before?
- How many times was your withdrawal request rejected?
- Have you tried requesting the withdrawal via an alternative withdrawal method?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
Public
Public
5 days ago
Translation
Good evening
From the day I made my complaint until today, I've made about 10 attempts.
I have made successful withdrawals but with smaller amounts which were usually done immediately within a period of 1-5 minutes..
Now they just return the money back to the casino account..
They give me various excuses and that they are trying to solve the problem.
Once they tell me that my bank has a problem and now that the provider has an issue and then that they are trying to fix it, but on the first attempt they told me that they made some special adjustment and to try again.. since then I have made at least 10 attempts and with different amounts but nothing..
No, no other withdrawal method is possible.
I want it the same way I made a deposit.
Edited
Automatic translation:
Public
Public
5 days ago
Translation
Good evening and goodbye
I tried one more time, after my answer here..
Finally, my money was withdrawn and even with a bigger profit than before.
Thanks for the prompt response anyway.
Automatic translation:
Public
Public
4 days ago
Dear Vaspap,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Kristina
Casino.Guru
