HitNSpin Casino Review

The player from Germany won 3000 EUR but faced multiple issues withdrawing funds, including a 20% retention of winnings by the casino. After withdrawing 2400 EUR, the player encountered further complications with identity verification and a sudden blocking of the account due to claims of another old account. The Complaints Team concluded that the casino acted within its terms and conditions, as the player was found to have created a second account, which was against the rules. Consequently, the complaint was closed, and the player was advised to reach out for future issues.

The player from Germany, who was living in Poland at the time, faced account blocking after attempting to withdraw winnings of 4000 PLN despite having submitted valid KYC documents. The casino claimed a violation of terms regarding VPN use, yet the player insisted that no rules were broken and requested assistance in recovering the funds. The issue was resolved when the casino refunded the player's winnings following intervention from the Complaints Team, who facilitated communication between the player and the casino. The player confirmed receipt of the funds, and the case was marked as resolved.

The player from Germany attempted to self-exclude from HITNSpin multiple times but faced communication issues that prevented proper action. Despite requesting to self-exclude in September and December, her account remained active, leading to significant losses of €8000-€9000. She sought a refund for her losses from the time she first requested self-exclusion and wanted her account permanently deleted. The issue was resolved by the Complaints Team, which concluded that there was insufficient documentation to support the player's claim of gambling addiction as the reason for her account closure request, resulting in the rejection of her complaint.

The player from Germany encountered difficulties withdrawing funds after making requests on July 1st and 2nd, 2024, using a new prepaid credit card. Due to a misunderstanding regarding the reference details required for the transfer, the funds did not reach her card. Despite multiple communications with the casino and providing evidence that the funds were not credited, the situation remained unresolved. The Complaints Team was unable to investigate further due to the player's lack of response to requests for additional information, resulting in the rejection of the complaint.

The player from Denmark faced account closure due to claims of multi-accounting, although she had used different email addresses for two devices while using the same payment card. After submitting verification information, the player received no response and discovered the account closure only when trying to log in, leaving her dissatisfied with the service and justification provided. The Complaints Team concluded that the casino acted in accordance with its terms and conditions regarding the creation of multiple accounts, resulting in the closure of the complaint.

The player from Austria had deposited 1200 euros on 11/4/24, but only 800 euros were initially credited. After resolving a problem on 11/15/24, another 200 euros were added, but 200 euros remained missing. Despite providing evidence and receipts, customer support had not addressed the issue. Since the player stopped responding, the complaint was rejected.

The player from Germany faced confiscation of their winnings due to accidental VPN use, despite being a cash player without bonus abuse. They asserted that the VPN was not active during gameplay and requested a fair review of the situation as they wished to withdraw their legitimate winnings after a 600 USD deposit. The issue was resolved after the player confirmed that their account had been reinstated and was active, allowing them to proceed with their withdrawal request. The player expressed gratitude as the problem had been successfully addressed.

The player from Sweden faced significant delays in receiving his withdrawals, with a recent successful attempt not reaching his bank account. He experienced repeated KYC verification requests and doubted he would recover his 3000kr. After communication with the Complaints Team, his withdrawal was eventually verified and successfully processed within one day. The issue was marked as resolved, and the player expressed gratitude for the assistance provided.

The player from Austria had their account blocked by the casino and faced issues with receiving their balance. The player reported that his account was blocked after winning 350 euros, citing incorrect personal information provided during registration due to technical issues with his phone. The Complaints Team concluded that the casino's actions were justified based on violations of terms and conditions, including the provision of false data and threatening legal action. As a result, the complaint was not supported further, and the player was reminded of the agreement to refund the last deposit, which had been processed.

The player from Belgium had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout had not been received yet. The Complaints Team had attempted to gather information regarding the status of the withdrawal but was unable to proceed due to a lack of response from the player. Consequently, the complaint had been rejected.

The player from Romania had made a bank transfer deposit on October 9, 2024, which had not been credited to her player account. Despite her inquiries, the casino had continued to advise patience. The issue was resolved when the player confirmed that her deposit had been credited to her account. The complaint was marked as 'resolved' in the system, and appreciation was expressed for her cooperation.

The player from Austria had been trying to get her account verified for four days in order to withdraw €3000. Although she initially received a notification confirming successful verification, shortly after, she was informed that a document was still missing. The Complaints Team had extended the investigation period but ultimately had to reject the complaint due to a lack of response from her.

The player from Germany reported multiple software issues on the casino's website, including erratic reel spins and unexpected game disconnections with unknown error codes. Additionally, she encountered a suspicious domain during gameplay that could potentially alter game visuals, highlighting concerns about the site's integrity. The Complaints Team extended the response time for the player to provide supporting evidence but ultimately had to reject the complaint due to a lack of response.

The player from Germany had completed the verification process but faced a delay in their second payout of 3200 euros, as the casino had requested proof of income despite the player having previously submitted documentation. They felt this was a delay tactic and worried they would not receive their payout after re-uploading their bank statement and proof of income, as they were currently unemployed. The complaint was rejected due to the player's lack of response to inquiries from the Complaints Team, which had prevented further investigation into the issue.

The player from Germany encountered a locked account after traveling to Croatia and was accused of using a VPN. Despite providing proof of his presence in Croatia, the casino insisted on locking the account and confiscating over 16,000 euros, allowing only 350 euros to remain. The Complaints Team intervened, facilitating communication with the casino, which ultimately reconsidered the situation and allowed the player to access his account again, restoring his funds. The player confirmed that his account was now available and expressed gratitude for the assistance received.

The player from Germany had won 800 Euros but faced account closure upon requesting a payout, which led her to suspect fraud. She requested an investigation into the casino's actions and wanted to warn other users. The complaint was closed as it was confirmed that the player had multiple accounts, which was against the casino's terms and conditions. The casino stated that any balance accumulated was not cashable due to this violation.

The player from Germany had requested a withdrawal prior to submitting their complaint. Unfortunately, their winnings had not been received yet. The player reported that a withdrawal of €500 from August 20th, 2024, was still being processed, while additional amounts of €500 and €330 were deposited on August 30th, 2024. However, it was determined that the player had operated multiple accounts, which was against the casino's rules, resulting in the rejection of the complaint and forfeiture of the winnings.

The player from Germany requested the immediate closure of their casino account, but live support informed them that verification was needed first. They were frustrated as they only wanted their account restricted without any further transactions or returns. After submitting the required documents, the player received an email from the casino stating that there had been a mistake regarding the verification, which led to the closure of the account. The issue was resolved, and the complaint was marked as 'resolved' in the system.

The player from Germany experienced issues with their blocked casino account and confiscated funds. The complaint was rejected due to the player's lack of response to the Complaints Team's requests for further information, which prevented any investigation into the matter.

The player from Poland faced difficulties after the casino had blocked their account despite having provided all the requested information. The Complaints Team had attempted to gather further details by reaching out to the player, but due to a lack of response, the investigation could not proceed. As a result, the complaint was rejected.

The player from Germany had 50 Euros deducted from their bank, but the transaction was canceled by the casino's bank. The money was missing from the bank account and did not appear in the player's balance. The Complaints Team had advised the player to contact her payment provider for investigation, but the player did not respond to further inquiries. As a result, the complaint was rejected due to lack of communication.

The player from Poland's account had been blocked, preventing the withdrawal of his funds. Despite repeated contact with the casino for either a refund or account unblocking, the issue remained unresolved. We requested additional information and evidence from the player to investigate further. However, the player did not respond to our messages and questions. Consequently, the complaint was rejected due to a lack of response.

A player from Germany completed the bonus wagering requirements but had €100 deducted from her account, leaving her with €68 in real money. She had previously experienced a similar issue where €700 was deducted from her bonus money, leaving her with €240. The issue was resolved after communication with the casino, and the player confirmed the resolution. The complaint was marked as resolved.

The player from Sweden had requested multiple times for the casino to close his account due to gambling issues but received no response. Despite sending several emails as instructed by live chat, the casino did not take action. We determined that the player had not specified his gambling addiction in the closure requests. Consequently, the complaint was rejected as per the player's explicit request and due to the lack of a specified reason in the initial communication.

The player from Germany had deposited 180 Euros without any issues, but after three days, they were blocked from logging in due to alleged regional restrictions. Despite contacting support for a refund, the account was permanently closed, citing gambling addiction, and all further communication ceased. The player sought a refund of the deposits. It was determined that the account was blocked due to concerns about potential gambling issues, which the casino had the right to enforce. The player was advised to withdraw the remaining balance, after which the account would be permanently closed. The request for a refund of the deposits was not supported.

A player from Poland attempted to withdraw 3,263 PLN, but the transaction was canceled, and their withdrawal option was blocked. Upon contacting customer support, they were informed that their account was under review. Later, they discovered that their account had been permanently locked without explanation. The player sought the return of their winnings. After gathering all necessary information and evidence, we rejected the complaint as unjustified due to a breach of the casino's terms and conditions. The evidence proved that the player had used an exploit to accumulate unfair winnings, justifying the casino's actions to close the account and confiscate the funds.

The player from Poland had a pending withdrawal since June 10th, despite the casino's terms stating payment within 5 business days. The funds had disappeared from the account, and support only advised waiting. The player had deposited 80 PLN and did not use any bonuses. The complaint was rejected as the player failed to respond to follow-up questions and updates, preventing further investigation.

The player from Ireland had requested a withdrawal less than two weeks before submitting this complaint. Their money hadn't been received yet. The initial withdrawal request to LTC failed after 15 days, but a subsequent request to Skrill was processed the same day. The complaint was marked as resolved.

The player from Germany had deposited €25 with a bonus at a casino but was unable to play many games due to an error message. Attempts to contact support via chat and email had been unsuccessful. The casino was unable to reproduce the error but credited her account with €25 as compensation for the inconvenience. The complaint was marked as resolved.

The player from Germany, who had won around 10,000 EUR at the casino, faced repeated verification demands despite providing all required documents. After requesting a 4,000 EUR withdrawal, the player was asked to prove the source of income and submit a payslip. This delay in processing the withdrawal caused concern. We attempted to gather more information from the player, but due to the lack of response, the complaint was rejected.

The player from Greece won 260€ and requested a withdrawal, but the casino suddenly blocked her account despite her having submitted all required documents. The casino did not respond to her emails, and she was unable to log in. We attempted to gather more information from the player, but she did not respond to our messages and questions. Consequently, the complaint was rejected due to a lack of response from the player.

The player from Germany had his account at Hitnspin Casino blocked due to the use of a VPN during registration. He had a successfully verified account and had requested a withdrawal of 1740 euros from a 200 euro deposit. The casino had offered to credit him 500 euros and reopen the account; however, he insisted on his full winnings. We determined that the use of VPN was a violation of the casino's terms and conditions, which justified the account closure and voiding of winnings. The player agreed to close the complaint after receiving his deposit back.

The player from Quebec had been trying to withdraw winnings of $600US from HitnSpin since the 5th of May. After undergoing an extensive verification process and being told repeatedly that it was being processed, the withdrawal was eventually marked as 'rejected' due to undefined technical difficulties. The player, therefore, couldn't see any feasible way to withdraw winnings as they couldn't even process a bank transfer to Canada or to the verified card. The issue was resolved by withdrawing the funds to a Skrill account instead.

The player from Germany encountered issues while trying to withdraw winnings of 4000€ after completing the verification process. Despite the verification, the casino asked for proof of income and limited the withdrawal amount to 3334€. The casino reported that the player's account was closed upon his request due to suspected fraud. Since the player did not respond to further inquiries, the complaint was rejected.

The player from Germany had lost between 10,000 and 15,000 Euros rapidly and had her withdrawal requests denied. She had expressed dissatisfaction with the casino's customer service, which had refused to close her account upon request and failed to provide a no-deposit bonus, offering only a 5% cashback instead. The player had reported that her account was blocked and she no longer had any active balance to withdraw. The casino had confirmed that the account was blocked per the player's request and due to suspicion of gambling addiction. We had concluded that since the player had lost her winnings and her account was closed, there was little we could have done to assist. The complaint had been subsequently closed.

The player from Germany had expressed a desire to close their account with Hitnspin casino. However, the casino was requesting identity verification, which the player deemed unnecessary. We sought additional information from the player for further investigation, but received no response. As a result, we were unable to proceed with the complaint and it had been rejected.

The player from Austria had requested a withdrawal which had been accepted, but the funds had not arrived due to an incorrect BIC code being entered despite correct IBAN information. The casino had confirmed that according to their records, the withdrawal transaction had been successful and credited to the player's bank account. However, without confirmation from the player, we had been forced to reject the complaint due to lack of response.

The player from Germany had experienced difficulties withdrawing his winnings after playing with a no-deposit bonus and completing all wagering requirements. He had also successfully completed the KYC procedure. The casino, however, had declined his withdrawal and was reported to have created new rules to prevent it. After the player made a deposit and requested a withdrawal again, the casino confirmed that the amount of 342.11 EUR had been sent. The player received only €306 due to the currency conversion rates, over which the casino had no control. The issue was deemed resolved by the Complaints Team.

The player from Germany had submitted a withdrawal request less than two weeks prior to contacting us. Winnings hadn't been obtained up to that day. The player faced delays despite the casino's advertised processing time of 1-3 days, with the casino citing technical errors and terms stating withdrawals could take up to 30 days. Eventually, the player confirmed receiving the final payout after multiple interactions and clarifications with the casino and our team. The issue was resolved as the player received the last pending 4,000 euros.

The player from Germany had encountered issues with HitnSpin, as his withdrawal of winnings amounting to 100€ had been delayed with no opportunity for account verification. The casino had claimed that no documents were uploaded for verification. The player did not reply to our messages, nor the casino's announcment. As a result, we could not proceed with the investigation and had to reject the complaint.

The player from Germany had had a pending withdrawal of 1350 Euros with an online casino that had remained 'processing' for an extended period. The casino had initially reversed the funds back to the player's account, claiming the deposit had not been wagered. After the player had fulfilled the wagering requirement and requested withdrawal again, the status had remained unchanged. The player had been worried about the casino's solvency and had raised concerns about the repeated reversal of his withdrawal requests. Eventually, after opting for a withdrawal via cryptocurrency, the player had received his funds and had expressed satisfaction, thereby resolving the issue.

The player from Sweden had faced issues with the withdrawal of her winnings from the online casino, despite having completed KYC. She had tried various withdrawal methods for over two weeks, but all her attempts had been unsuccessful. The casino had attributed the delay to technical issues and external PSP (Payment Service Provider) processing times. After numerous attempts and communication with the casino and the Complaints Team, the player had finally received all her winnings. The Complaints Team had assisted by facilitating communication between the player and the casino, and by providing guidance to the player throughout the process.

The player from Poland had won a significant amount at an online casino. After a month-long verification process, the casino had blocked the player's account. Although the player's deposit had been returned, the account remained closed, and the player was still awaiting the winnings. The casino had confirmed that the winnings of 12,790 EUR were paid out and there were no pending withdrawal requests. We had informed the player that if there was no pending withdrawal or real money balance on the casino account, the casino could block any player without any reason. The player did not respond to further communication, leading to the rejection of the complaint.

The player from Germany had confirmed that he requested a bank transfer payout of 590.00 € from HitNSpin on 15.03.2024, which had been approved but never arrived. Despite numerous appeals to customer support and filing a complaint, he had received only empty promises. After the player's interaction with us, we had requested the bank statement to verify the transaction. Shortly after our intervention, the player had confirmed that the payment had arrived. We then marked the complaint as resolved.

The player from Belgium had requested a withdrawal less than two weeks prior to submitting this complaint. The payment hadn't been processed yet. The issue seemed to be related to verifying the deposit method. Despite the player's claim of depositing via Mastercard, the casino insisted it was made via Rapid. The player had provided evidence to support her claim. We extended the complaint's timer by 7 days for the player to respond, but there was no further communication from her. As a result, we could not continue the investigation and had to reject the complaint.

The player from Germany had deposited €500 into their gaming account, however, the money was not credited. The player had contacted customer support, who initially mentioned a 5-day refund period. Despite this, the funds remained missing and communication with the casino became inconsistent. We had reached out to the player for more information but received no response, leaving us unable to further investigate or provide potential solutions. The casino had contacted the payment service provider who confirmed that the transaction was unsuccessful and the amount was likely on hold, soon to be credited back to the player's bank account. Due to the lack of response from the player, we were forced to reject the complaint.

The player from Japan sought information on what specific documents were required for KYC's proof of payment. After submitting the required documents and completing the verification process, the player learned that his no-deposit bonus winnings were subject to a maximum withdrawal limit. Despite his attempts to deposit and withdraw more than the limit, he ultimately lost his balance while playing. The complaint was closed by the Complaints Team as the player's balance was now zero.

The player from Germany had his account, which contained 1000€, locked due to an alleged double account claim, which he denied. He had provided all necessary documents for verification and claimed to have only one account. The casino, however, had found multiple similarities in two different accounts and decided to continue their investigation. The player had received €250 but the remaining €750 was confiscated. After reviewing the evidence provided by the casino, we had concluded that the casino had enough grounds to close the player's accounts and confiscate the winnings. The complaint was closed with the recommendation for the player to contact the licensing authorities if he wished to pursue the matter further.

The player from Romania claimed his account had been blocked after turning 701 RON into 5000 RON. He believed the casino had his personal info and was seeking assistance to recover his funds. The player admitted to creating multiple accounts to take advantage of no-deposit bonuses. The casino confirmed this and provided evidence of the multiple accounts. We concluded that the player had violated the casino's terms and conditions by creating multiple accounts, which led to the account block. Therefore, the player's complaint was rejected.

The female player's account had been blocked after she had made a deposit to the casino. The casino representative had clarified that the block was due to the player having multiple accounts and using no-deposit bonuses on both. Despite the player's denial, the casino had provided evidence showing that both accounts were registered under the same details. Consequently, the complaint had been closed due to the player's breach of the casino's terms, which only allowed one account per user. The player had been reminded to adhere to these terms to avoid future issues.

The player from Greece was struggling to complete a KYC process for an €80 withdrawal. Despite having sent the required photos and documents for over two weeks, he had not been successful. The casino declined the documents provided by the player as they appeared not to be genuine. The player failed to provide any further explanation, and as a result, we had to reject the complaint.

The player from Germany had raised a concern about a delayed payout of 900 Euros from an online casino. He had been worried due to past experiences and negative reviews about the casino. The player had also encountered issues with his proof of residence during the verification process. However, the casino had confirmed that all withdrawals had been paid out. Ultimately, the player had confirmed receipt of his winnings, and the issue had been successfully resolved.

The player from Germany had suspected that the casino was rigging games, alleging that the games were crashing during free spins mode and the winnings were consistently the lowest possible value. However, the player could not provide concrete evidence to back up his claims. We had advised the player to contact the relevant licensing authority or game providers if he disagreed with our decision. The complaint was closed due to lack of evidence.

The player from Ecuador had successfully used a no deposit bonus and won $1600 at HitnSpin Casino. After having waited four days for account verification and having provided the requested documents, her account got blocked. The casino had claimed that she had created multiple accounts, which she denied, stating that the other account was created by her son on a different device. However, the casino had cited the use of the same device and IP address, as well as similar email addresses, as reasons for their action. Despite attempts by the Complaints Team to gather more information, the player had failed to respond, leading to the rejection of the complaint.

The player from Hesse had experienced a delayed payout from a casino. Despite having fulfilled additional wagering requirements, his withdrawal request had remained pending for 13 days. The casino had stated that the transaction was being processed. After several updates from the player about the non-arrival of funds, we had intervened and contacted the casino. The casino then confirmed that the payout had been processed, and the player had received his winnings. Following the resolution, the player had requested account closure due to the stressful experience, which the casino promptly actioned. We had marked the complaint as 'resolved' in our system.

The player from Lithuania had his account blocked by the casino after he had deposited and lost money, then activated a bonus, topped up, and attempted to withdraw funds. The casino had refused to process the withdrawal and blocked his account instead. He argued that he hadn't broken any rules. The casino claimed that he had been using a strategy to gain an unfair advantage by hiding funds in roulette. We reviewed all the evidence provided by the casino and the player, and concluded that the player had indeed used a strategy that provided an unfair advantage over the casino. Therefore, we couldn't assist the player in this matter.

The player from Lithuania had faced an account closure after depositing funds and meeting bonus wagering requirements at the casino. Despite having a verified account, the casino had blocked his access, justifying it with a 'safe wagering' rule, and confiscated his funds. The casino’s customer service had been unresponsive and uncooperative. The casino accused the player of using a betting strategy to gain an unfair advantage, which the player denied. The casino provided evidence of the player's game history to support their claim. We, the complaints team, after reviewing all the evidence, concluded that the player had indeed used a strategy that provided an unfair advantage over the casino. Therefore, we could not uphold the player's complaint.

The player from Germany had had troubles with a withdrawal process due to the use of a temporary Revolut Virtual card. The casino had required an ID and IBAN that matched the card, which the player's bank had confirmed was impossible. The player had had €5000 in his gaming account. After a series of communications, the player's account had been successfully verified and he had received part of his winnings, amounting to €5000. However, he had still been waiting for the remaining €1150. The player had failed to respond to further inquiries from the Complaints Team, resulting in the rejection of the complaint.

The player from Portugal had initially been unable to withdraw his winnings due to depositing funds with a temporary card that did not bear his name. Despite having provided full details of his main debit card, the casino had refused to accept it, which led to a withdrawal issue. However, the player's account was eventually validated by the casino. While waiting for the player's update on the payout, we had extended the complaint response timer by 7 days. As the player failed to respond within the given timeframe, we were unable to investigate further, which led to the rejection of the complaint.

The player from Germany had dealt with a prolonged withdrawal process. Despite having received confirmation on 08.01.2024, the funds had not arrived in the player's account. The casino’s support team had repeatedly asked the player to wait. The player had expressed dissatisfaction and had threatened legal action. The casino representative had requested the player to make a withdrawal request again, which the player had done. After some back and forth, the player had confirmed receipt of his winnings. The issue had been successfully resolved and the complaint had been closed.

The player from Hesse has been trying to withdraw their funds for four days. Despite the chat guarantee of two days for amounts up to 500, the player has now been told it would take five days. The complaint was resolved as the player got paid out.

The player from Germany had experienced several withdrawal issues with the online casino. Her first withdrawal never arrived because her bank account had been terminated, and the casino claimed that the funds had not been found. The player had also won 400 Euros in a subsequent game and attempted a withdrawal, which had been pending for over a week. The casino had attributed the delay to the payment provider. The player's account had been permanently blocked by the casino due to gambling addiction. Despite the player's insistence on receiving her winnings, the casino maintained that the withdrawals were being processed by the payment provider. We had extended the timer for resolution by seven days, but the complaint had eventually been rejected due to the player's lack of response.

The player from Indonesia had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hadn't been received at that point. The player had claimed that the casino had promised a completion date but had failed to meet it, despite the player's account having already completed KYC verification. The casino later confirmed that the transaction had been completed successfully. The player confirmed receipt of their winnings, leading us to mark the complaint as resolved.

The player from Germany had requested a permanent account closure at HitNSpin but was not attended to immediately. This delay had led to the player depositing and losing an additional €1,518. The account was finally closed after a subsequent request. The player had claimed that she had repeatedly asked the casino to close her account, however, she didn't provide any proof of these requests. The casino had confirmed that the account was permanently blocked. We had advised the player to keep evidence of any self-exclusion requests in the future but due to lack of proof in this case, we had to reject the complaint as unjustified.

The player from Slovenia had experienced difficulties while trying to deposit funds for a withdrawal using various methods like MasterCard, Visa, and Binance. This had complicated the KYC process. However, after successfully depositing with Binance, the player managed to pass the KYC process and successfully withdrew his winnings of 900 EUR. The issue had been resolved and the player confirmed the successful receipt of his funds.

The player from Poland had submitted a withdrawal request less than two weeks prior to contacting us. Winnings had not been obtained up to that day. He had never withdrawn money from this casino before and his transactions were marked as "in progress". He had requested the casino to provide the name of the postman and the order ID, which was not provided. We contacted the casino for an update on the payment status. The casino had responded stating that all withdrawal requests had been paid out and the player had opted for a break-time limit. Despite extending the response time, the player did not confirm receipt of the payment, leading to the rejection of the complaint.

The player from Germany had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hadn’t been received at that point. The player had reported that their account had been verified, but the withdrawal was still not possible. The casino's support had informed them that the account needed further verification, which could take several days. However, the issue was later resolved as the player confirmed that the casino had paid them. We then marked the complaint as 'resolved' in our system.

The player from Germany wants to close her casino account, but the casino is requiring her to verify the account first. She is uncomfortable providing her data for this process. The complaint was rejected as the player stopped responding.

The player from Albania had been awaiting a withdrawal for a week, with the casino's support having refused to provide the transaction hash to verify the payout. The player, who was already a verified customer, had expressed frustration with the delay. However, the issue had been resolved after the casino made the payout. We then closed the complaint as 'resolved'.

The player from Austria had successfully deposited and won using a welcome bonus but struggled with withdrawal due to continuous demands for more documentation for verification. The casino had recently demanded a high-quality selfie of him holding a photo of two documents simultaneously, which the player found unreasonable. After reaching out to the player for further information, we did not receive a response within the given timeframe. Consequently, we were unable to investigate further and had to reject the complaint.

The player from Berlin faced withdrawal issues, with one withdrawal not reaching his account and another being only partially fulfilled. Despite multiple emails and live support interactions since February 8th, he did not receive satisfactory responses regarding the outstanding amounts. The Complaints Team escalated the issue to the casino, which led to the confirmation that the player's funds would be returned to his gaming balance. Ultimately, the player received all outstanding payments and confirmed the resolution of his case.

The player from British Columbia faced issues with withdrawing funds as the casino demanded a bank statement for a recent e-transfer deposit, which was not available until the end of the month. He believed they were delaying the KYC process with unreasonable requests to withhold his winnings. The complaint was rejected due to the player's lack of response to the Complaints Team's inquiries, which prevented further investigation into the matter. Eventually, the player confirmed that his winnings had been received, and the issue was marked as resolved by the Complaints Team.

The player from India successfully made a deposit, but the funds were not credited to his gaming account. Despite asking customer support for assistance, he was told to wait 96 hours for resolution. The issue was resolved after it was clarified that the deposit was initially below the minimum required amount, leading to a delay. The casino adjusted the deposit amount, and it was successfully credited to his account. The case was closed as the player confirmed receipt of the funds.

The player from Poland had deposited funds from her Skrill account to the casino account on February 1st, but the money had not appeared in her casino account. She had provided transaction confirmation, including the transaction ID, but continued to receive unhelpful responses with no clear information on when the funds would be credited. The issue had now been resolved, and the complaint was marked as 'resolved' in the system.

The player from Portugal faced difficulties withdrawing 100€ due to ongoing KYC verification, having submitted multiple selfies that were all declined. The issue was resolved after the casino verified his account, allowing him to submit a withdrawal request, which later progressed from 'incomplete' to 'in progress'. Ultimately, the player's winnings were credited to his bank account, confirming the resolution of the situation.

The player from Ireland had requested a withdrawal of 2162 euros three weeks ago, but the funds had not arrived and the request was canceled. Customer support required a photo of her document against her open account, which she submitted over two weeks ago, yet they continued to delay verification. The issue was resolved when the casino verified the photo, allowed a withdrawal, and the player confirmed receipt of her winnings. The complaint was marked as 'resolved' in our system.

The player from Germany had been waiting for two weeks to withdraw his winnings of 4,900€ after initially being denied due to a missing payslip. Despite completing the verification process and experiencing multiple delays from customer service, he had not received his funds and was considering legal actions. The issue was resolved when the casino approved the withdrawal, and the player confirmed receipt of the full amount. The Complaints Team marked the complaint as resolved and offered further assistance if needed.

The player from Poland was unable to access his Icecasino account, which had been blocked without reason, leaving him with a balance of 1,430 euros. The casino stated that the account closure was a decision made by the administration according to their rules, and they had refused to return the funds. The issue was resolved as the player confirmed receipt of the withdrawal amounting to 1,430 euros, leading us to mark the complaint as resolved.

The player from Estonia attempted to request self-exclusion from IceCasino but faced unresponsive support. Despite knowing the procedure to self-exclude as per the casino rules, their attempts to communicate were met with irrelevant responses. The issue was resolved when the casino confirmed that the account had been permanently blocked due to a language recognition issue in their internal system. The player successfully confirmed that his account had been blocked as requested.

The player from Germany had made a deposit of 140 euros on 1/11/24, which was deducted from their account but not credited to their casino account. After multiple communications with chat support, the deposit status was shown as declined, and the player had not received assistance or a refund. The issue was resolved when the casino confirmed that the deposit had been successful and credited to the player's account, following intervention from the Complaints Team. The player expressed gratitude for the resolution of the issue.

The player from Germany's withdrawal of €2,000 in crypto was short by €220, as the casino had used a different exchange rate than the market rate. He had incurred an extra fee when depositing and found it unacceptable to receive less than the approved amount. After a thorough investigation, it was confirmed that the player's account had been hacked, and the casino restored the balance. The player successfully regained access to his account, withdrew the first half of his funds, and later confirmed receiving the full amount. The complaint was marked as resolved.

The player from Sweden had been waiting for withdrawals of 1,377 euros since October 3rd and 4th, with no response from the casino despite multiple inquiries. Previously, she had received payouts within 5 minutes to a day, making this delay unusual. After several communications, the issue was resolved when she confirmed receiving several payouts, and the complaint was marked as 'resolved' by the Complaints Team. The casino acknowledged the payment delays, attributing them to technical problems with the external payment provider.

The player from Germany faced account closure after requesting a withdrawal of €540 and completing the verification process. The casino demanded unreasonable documents to prove his location on a specific date, which were not mentioned in the terms and conditions, and he was unable to provide them. He requested the payout of his winnings, deeming the casino's actions highly unfair. The issue was resolved when the casino reinstated his account access, allowing him to successfully withdraw his winnings.

The player from Brazil deposited R$20.00 at Ice Casino but did not receive the advertised deposit bonus. After multiple communications with customer support, she was informed that a conflicting bonus required additional deposits for resolution. The issue was resolved when the correct bonus was eventually credited to her account. We marked the complaint as 'resolved' having received confirmation from the player.

The player from Poland had a blocked, fully verified account with 9079 PLN in funds. The player stated they only played casino games and had never used bonuses. The issue was resolved when the casino unblocked the account after verifying the player's identity and confirming that the call verification had been performed. The player confirmed the resolution and requested to close the complaint.

The player from Austria reported that the casino had unjustly locked his account in the middle of a game during free spins. The casino stated that the player had violated their terms by using a VPN, showing logins from both Austria and Romania. The player provided evidence of his stay in Romania and explained the IP differences due to using different networks. The casino requested proof of network usage and SIM card ownership. After verification, the player’s account was unlocked, and the issue was resolved.

The player from Ireland faced difficulties withdrawing over 100,000 euros in winnings from a casino. She had received only 7,000 euros and encountered continuous delays and cancellations with no clear timeline or support. The player sought to enforce the casino's terms for negotiated withdrawals and receive the remaining winnings. We determined that the casino was processing withdrawals according to their terms and conditions, specifically allowing up to 5,000 euros per month. Since the player confirmed receiving installments regularly, the complaint was closed with a 'resolved' status.

The player from Austria had been waiting for a withdrawal since June 14, which had not yet been processed. Despite repeated requests, they were consistently told to wait. It had been one month since the withdrawal request. The player confirmed that he was verified and that the winnings were accumulated with real money, not a bonus. The issue was resolved when the player received his money.

The player from Portugal was concerned about a pending withdrawal of 200€ and doubted the casino would pay based on negative reviews. She requested information about the game operator. The player reported multiple failed withdrawal attempts despite account verification. The issue was resolved when the casino confirmed a 50€ payment via Skrill after verifying the player's details.

The player from Poland had their account blocked by Ice Casino without any provided reason. After submitting additional documents, they were informed that they could no longer play or deposit, only withdraw their funds before the account was deleted. We confirmed that the casino paid out all the player's funds. The player confirmed that the withdrawal had reached his bank account, and the complaint was marked as resolved.

A player from Latvia whose account was blocked after a major win could not provide proof of location due to work at sea. Despite the casino's promise to contact him, nearly 20 days passed with no response. We requested the player to send his job contract to the casino. After submitting the document, the player's account and balance were unblocked, resolving the issue.

The player from Poland had their account closed on allegations of document forgery using a graphic program. Despite providing additional documents and asserting their innocence, the player's account remained blocked, and they lost a significant sum of money. After several attempts to conduct video verification, the casino initially claimed technical issues and miscommunication. Upon a second video verification, the account was positively verified, and the player successfully received their winnings. The complaint was resolved with the player confirming receipt of funds.

The player from Denmark was facing difficulties in withdrawing a large sum and later had his account suspended due to an alleged use of a VPN. Despite having provided proof of traveling in Germany when the account was accessed there, the casino continued to insist on resetting the account balance as a condition of reopening the account, something the player strongly opposed. After the player provided detailed explanations and proof of his location during the disputed login times, the casino eventually allowed him to continue using their services. We had marked the complaint as 'resolved' in our system.

The player from Germany had been waiting on a payout from IceCasino since April 26th. Despite assurances from customer support that the payment had been verified, the player had neither received confirmation nor the money. After the player threatened legal action, IceCasino approved the payment within minutes. The player confirmed receipt of the payout after much difficulty. We had since closed the complaint as 'resolved'.

The player from Germany had made a withdrawal request but accidentally entered an incorrect IBAN number, causing the payment to bounce back to the casino. Despite submitting proof and repeatedly querying the status, he continued to receive the same reply that it was being processed, while his money had yet to be credited back to his account. The Complaints Team intervened, escalating the matter to the casino's representative. After extensive communication, the casino offered the player a bonus equivalent to the disputed amount, which was accepted by the player, resolving the issue.

The player from Greece had experienced difficulties in withdrawing his casino winnings of 5,500 euros due to his account being blocked. The casino had claimed the account was blocked because the player was using a VPN. However, the player had pointed out that a casino representative had previously recommended using a VPN to access free spins on games not available in his country. After a series of exchanges, the casino had confirmed that the player could continue using his account and his withdrawal transaction was approved. We had since marked the complaint as resolved.

The player from Bavaria had faced a delay in his payout. He hadn't received his winnings even though the casino had approved the payout on April 16th. The casino had requested the player to specify the disputed transaction IDs as they had no active or pending withdrawal requests. However, the player later confirmed that the payment had been made. Consequently, we had marked the complaint as 'resolved'.

The player from Latvia had their account blocked when they attempted to withdraw their winnings of 5000 euros from IceCasino. The issue had arisen due to the player's use of a VPN, which was against the casino's rules. The player had argued that they had used the VPN unintentionally, not for gaming purposes, and had previously received payouts under the same conditions. After a series of discussions, the casino had decided to unblock the player's account and allowed them to continue using their services. The player had confirmed that their account was unblocked with all their winnings intact. The player had expressed gratitude for the assistance that the complaints team provided. The issue had been resolved successfully.

The player from Germany had had an issue with ICEcasino, where his account had been blocked during the verification process, preventing him from withdrawing his €25,000 winnings. The player had claimed to have registered while in Poland, providing a rental agreement as proof, which the casino had rejected. The casino had suspected the player used a VPN to register from Germany, a restricted country. The player had admitted to residing in Germany long-term, and being in Poland for a short time only. We concluded that we were unable to assist the player due to his inability to complete the verification process. The complaint had been initially rejected but was later resolved after the player reached an agreement with the casino.

The player from Ireland had requested a withdrawal less than two weeks prior to submitting the complaint. The payment hadn't been processed at that time. The player reported that her documents were denied during the KYC verification process, which had caused a delay in her withdrawal. However, she had managed to withdraw her winnings bit by bit successfully. As a result, she confirmed the resolution of her issue, and we had marked the case as resolved.

The player from Brazil had a pending withdrawal with ICECASINO. He continued playing after a successful earlier payout but his recent withdrawal request had not been processed. His contacts with customer service had resulted in standard responses. His account had been fully verified for months and he had made other withdrawals at the casino before. The issue had been resolved successfully and the withdrawal had been deposited into his account via the website. We had marked the complaint as 'resolved' in our system.

The player from Romania had had an issue with IceCasino where his requested withdrawal of 850 euros had remained 'in progress' for an extended period, beyond the usual 2-4 working days. The casino had not provided a deadline for the payout completion. However, after the complaint was filed, the player confirmed that he had received all his winnings in his bank account and requested to close the complaint. We had subsequently marked the complaint as 'resolved'.

The player from Denmark had been awaiting account verification at IceCasino to withdraw their winnings. After his account had been verified, he had started receiving his winnings in installments. He had confirmed receiving all his winnings and had expressed satisfaction with the resolution process. Consequently, we had marked the complaint as 'resolved' in our system.

The player from Greece had reported a delay in the withdrawal process at an online casino. The casino had attributed the delay to technical issues with an external provider. The player's account had been verified, and he had made successful withdrawals using the same method in the past. Despite repeated assurances from the casino that the withdrawal was in progress, the player hadn't received his funds for an extended period. The Complaints Team had intervened and contacted the casino for clarification. The casino confirmed that all withdrawal requests had been paid out. The player confirmed receipt of his funds, and the issue was subsequently marked as resolved by the Complaints Team.

The player from Finland had struggled to withdraw €40 from Icecasino.com. Despite having successfully completed KYC verification with the bank card used for the deposit, the casino had asked for information on a second bank card, which hadn't been used for any transactions, and the verification had been "on review". The casino had allowed the withdrawal. We confirmed with both parties that the withdrawal had been successful and the issue had been resolved.

The player from Greece had continuously experienced withdrawal issues, with the casino citing technical difficulties as the reason. Despite several withdrawal attempts totaling 1292.65 euros, the casino had repeatedly failed to deposit the funds into the player's account. The player confirmed that she had passed full KYC verification, and had previously made successful withdrawals from the casino. After a series of exchanges, the casino stated that the majority of the withdrawal requests were successful and asked the player to confirm when all the money reached her account. The player confirmed that she received her funds after months of waiting. We had marked the complaint as 'resolved'.

The German player had won 2000€ at the casino on 22.12.2023 but had not received the payout, despite his account having been fully verified. He had contacted the casino's support multiple times, only to be advised to wait. The player had reported that a similar issue had occurred with a previous payout. However, he had received a part of his winnings (1000€) during the complaint process. The remaining amount was still pending without a specified timeline. Finally, the player confirmed that he had received the complete transfer of his winnings. Consequently, we had marked the complaint as 'resolved'.

The player from Greece had deposited €20 and made €270 in profit but experienced delays in verification and cancellation of withdrawal by the casino despite having provided all necessary documents. The player had contacted the casino several times without receiving a response, which raised concerns as the casino's terms stated that payments would be approved within 5 minutes to 12 hours. After the player's complaint, the casino processed the withdrawal. The player confirmed receipt of her winnings, which led us to close the complaint as 'resolved'.

The player from Lithuania's account had been locked by IceCasino, who accused him of bonus abuse. He had disputed these allegations, stating that he had played with real funds before using bonus funds. Despite his explanations, the casino had only agreed to unlock his account if he accepted a nullified balance. After a series of exchanges, the casino admitted it had been their mistake for not prohibiting playing with bonus funds in certain games. They subsequently unblocked the player's account, allowing him to withdraw his winnings of 510EUR. The player had thanked the Complaints Team for their assistance in resolving the issue.

The player from Germany had an issue with IceCasino regarding a withdrawal of 1900 Euros made on December 11th, which he had not received in his Santander Bank account. Despite the casino having provided proof of payment, the issue had remained unresolved. The player had suggested that the casino re-deposit the money for a fresh withdrawal attempt but had received no assistance. After lengthy back-and-forth communication involving the player, the casino, and the Complaints Team, and after the player had provided an official document from his bank confirming the missing transaction, the casino had finally confirmed the transaction. The player had confirmed the receipt of his winnings, thus resolving the complaint.

The player from Norway had about 10,000 NOK balance in their account. After requesting a withdrawal, the account was blocked due to allegedly having duplicate accounts. The casino offers to unblock the account only if the player agrees to void the balance. The complaint was resolved as the player's account got reopen.

The player from Ireland had experienced delays in the crediting of a deposit. The casino had advised the player to wait for 96 hours. The player received the deposit after a significant delay and expressed dissatisfaction with the service, suspecting misuse of his funds during the delay. The casino confirmed that the delay was due to the payment provider and not any misuse of funds. We had considered the complaint as resolved since the deposited funds were eventually credited to the player's account. The casino had permanently blocked the player's account upon his request.

The player from Estonia had found his account blocked after winning a significant amount at Ice Casino due to another account registered under his name. He had unknowingly shared his bank card details, which had been used to create and deposit in the alternate account. After he contacted the Complaints Team, they had communicated with the casino on the player's behalf. The casino had reconsidered their initial decision and unblocked the player's account. The player had since regained access to his account and received his winnings, resolving the issue.

The player from Brazil had requested a withdrawal less than two weeks prior to submitting the complaint. The payment hadn't been processed yet. The Complaints Team had advised the player that withdrawal delays could have been due to unfinished KYC verification or a high volume of withdrawal requests, and recommended waiting at least 14 days before submitting a complaint. The casino had confirmed that all withdrawals were processed according to their terms and conditions. After some time, the player confirmed that he had received his earnings. Consequently, the complaint was marked as 'resolved' by the Complaints Team.

The player from Ireland is experiencing technical difficulties with the casino's website, preventing access to games outside of demo mode. Furthermore, their game history has been deleted and the issue persists across multiple devices. The complaint was resolved as the player received his remaining balance and closed his account.

The player from Greece had had her account with Ice Casino blocked, as the casino had claimed she had two accounts under her name, which she had denied. The casino had then decided to unblock her account but without her €3000 winnings. After her unsuccessful attempts to resolve the issue with customer service, we had intervened. Following our mediation, the casino had unlocked her account, and she had been able to receive her winnings. The issue had been successfully resolved, and the player had expressed her gratitude for our assistance.

A Greek online casino player had faced delays in the verification process, which had prevented him from withdrawing his funds. The player had submitted the necessary documents for verification but had been waiting for approval from the casino. After he submitted a complaint, the player's account was finally verified, and he managed to successfully withdraw his funds. The Complaints Team then marked the complaint as 'resolved'.

The player from Sweden had faced issues with the Dreamy Genie slot game due to an inability to pick cards during a bonus game, despite several attempts and contacting support. The unfinished bet made in September was still visible in his game history. The casino had initially responded by saying that the round had finished correctly and offered free spins as a goodwill gesture. However, the player disputed this and provided further screenshots to support his claim. After further communication, the casino had contacted the game provider to investigate the issue. The game provider had unlocked the round and instructed the player to clear cache, cookies, and reopen the game. The casino had also credited the player with €10 as an apology. The player later confirmed that his issue had been resolved. The complaint was then closed as 'resolved'.

The player from Germany had transferred 800 EUR to IceCasino, however, the deposit had not appeared in their casino account. We had advised the player to contact his payment provider to investigate the issue, as it was out of the casino's control. The casino had confirmed the transaction was unsuccessful and suggested that the funds should have been returned to the player's bank account. The player later confirmed that the issue had been resolved and his money had been returned to his account. Consequently, we had closed the complaint as 'resolved'.

The player from Norway had his account blocked after he successfully verified his account and attempted to withdraw 150,000 NOK. The player was unable to access his account history and his money was nowhere to be found. The casino alleged that the player held a duplicate account and had applied the same bonuses to both accounts, which violated their policy. Following an extended discussion, the casino consented to pay the player his winnings, deducting the bonus amount received on the duplicate account and an administrative fee. The player agreed to these terms. The complaint was deemed resolved, but the player did not verify receiving his funds before the case was closed.

The player from Canada had been trying to withdraw $162.60 from her casino account. Despite having successfully completed and confirmed her verification process, the casino was still asking for banking information and had delayed the withdrawal for over a month. The player had repeatedly submitted the requested documents and contacted customer service but was unable to withdraw her winnings. Upon our advice, she sent her banking information as a PDF file instead of a screenshot. This seemed to have resolved the issue, and the player was able to receive her money. We had then marked the complaint as 'resolved'.

The player from Germany had requested a withdrawal less than two weeks prior to submitting his complaint. His money hadn't been received at that time. The Complaints Team had advised the player that withdrawals could sometimes take several days or weeks to process, potentially due to unfinished KYC verification or a high volume of withdrawal requests. They had advised the player to wait at least 14 days after requesting the withdrawal before submitting a complaint. The player later confirmed that he had received his money, and the Complaints Team marked the complaint as resolved.

The player from Portugal had indicated an issue with a delayed withdrawal in the casino. The Complaints Team had advised him to wait at least 14 days after requesting the withdrawal before submitting a complaint, given that his account had been successfully verified, his game history checked, and his withdrawal approved by the casino. The issue was eventually resolved successfully.

The player from Portugal had had his account blocked by Ice Casino, which had accused him of bonus fraud. He had insisted that he hadn't activated any bonus. His winnings had been confiscated and the casino had claimed it was irreversible. After a series of exchanges between the player, the Complaints Team, and the casino, it had been established that the player hadn't violated any rules and should have been allowed to withdraw his funds. The casino had agreed to this, and the player had confirmed that he received his money. The issue had thus been resolved satisfactorily.