Immerion Casino Review

The player from Australia faces issues accessing her account after depositing around $500 AUD and successfully reaching $600 AUD but being unable to withdraw. Despite multiple attempts with various payment methods and submitting necessary verification documents over two weeks ago, her account is now reported as blocked for duplication without clear explanation.

The player from Buenos Aires requested a withdrawal of $2,000 six weeks ago after winning $8,500, but the funds were returned to his account with a message stating that withdrawal is impossible. He completed the KYC process more than a month ago but has not received the funds, despite multiple inquiries to his VIP manager and a feeling that the casino is deliberately blocking his withdrawal.

The player from Germany had been able to make several small withdrawals after signing up with a bonus but then faced an issue while trying to withdraw €6,000. The casino claimed they needed to clarify the bonus conditions with the provider, causing a delay of at least two weeks. The player reported that his withdrawal had been canceled, and his account was restricted despite there being no maximum bet on the bonus. Ultimately, the complaint was closed as the player had lost his winnings, and no further assistance could be provided.

The player from Greece had been trying to withdraw her winnings since January 25, 2025, but the casino stated they were checking her play style. Despite being a verified player and sending multiple emails, she continued to receive the same response and planned to escalate the matter. The Complaints Team intervened, and after further communication with the casino, her account was successfully verified. She subsequently made a withdrawal request and confirmed the resolution of her issue, allowing the complaint to be marked as resolved.

The player from Austria faced canceled withdrawals and an ongoing inspection for the remaining winnings of €1,500. Despite spending 3.5 hours in the support queue and waiting for email responses, he received no assistance regarding his withdrawal requests. The Complaints Team extended the response time by 7 days but ultimately rejected the complaint due to the player's lack of response to inquiries.

The player from Lower Saxony struggled to withdraw €3400 from Immerion due to a lengthy verification process. After submitting various documents, including ID and proof of income, he was required to have these translated and certified. The Complaints Team facilitated communication between the player and the casino, leading to the successful verification of his account. Following the verification, the player received his winnings in multiple payouts, with the final amount of €400 successfully withdrawn. The complaint was marked as resolved.

The player from Romania had requested a withdrawal less than two weeks prior to submitting this complaint. The payment had not been processed yet. The Complaints Team had communicated that withdrawal processing could take up to 14 days and had advised patience, especially if KYC verification was not required. As the player indicated that the initial issue regarding the withdrawal was no longer relevant due to having played all the funds, the complaint was closed.

The player from Belgium faced issues withdrawing her winnings of 100 USD after a no deposit bonus at Immerion Casino. Despite providing evidence and attempting to resolve the matter over several months, she continued to receive generic responses and had yet to receive her funds. She expressed frustration over the handling of her case and the requirement to create a crypto wallet. The issue was resolved when the casino sent the money, likely prompted by the complaint to the Complaints Team.

The player from Indonesia faced issues withdrawing funds after using a no-deposit bonus. After fulfilling the wagering requirements and making a deposit, his withdrawal requests of $25 and $50 were rejected, and his account was permanently blocked without explanation. The Complaints Team investigated the situation and found that the casino had closed the account due to multiple accounts created for bonus abuse, which breached the casino's terms and conditions. Consequently, the complaint was deemed unjustified.

The player from Greece faced significant delays in the verification process and withdrawal of funds from Immerion IMR casino, which lasted 72 days. Despite daily contact with customer service and sending documents multiple times, he received no satisfactory response. The issue was closed as the player lost his remaining balance of 290€ while waiting for the payment and identification process to be resolved. We acknowledged the disappointing experience but noted that the initial issue was no longer relevant.

The player from Finland reported slow withdrawal processes despite having successfully withdrawn €200 and €100 previously, with KYC having been completed. He questioned the reasons for the current delays. The issue was escalated to the casino, which indicated that one of the KYC documents was overdue, causing the withdrawal delay. The Complaints Team extended the investigation period but ultimately had to reject the complaint due to a lack of response from the player.

The player from Lithuania faced difficulties with the withdrawal of funds from the casino and needed assistance with the process. The complaint was ultimately rejected due to a lack of response from the player regarding the requested information and communication with the casino. The Complaints Team expressed regret for not being able to assist further.

The player from Estonia encountered issues withdrawing 700€ in winnings. After successfully withdrawing 80€, the casino canceled the remaining withdrawal, stating that bets were under review for fair play. Despite having a verified account and no prior issues, the player received no responses from email support and suspected that the casino was intentionally preventing the withdrawal. The complaint was rejected due to a lack of response from the player to the team's inquiries, which prevented further investigation or resolution of the issue.

The player from Greece encountered issues with withdrawing funds, experiencing a delay of 20 days during which the withdrawal method was unavailable and the status remained "being processed." The player confirmed that he had used his funds after waiting 1.5 months for the casino's audit, which led to frustration and account closure. The Complaints Team communicated with the casino regarding the issue, but ultimately, the complaint was rejected as no further assistance could be provided due to the player's actions during the investigation.

The player from Greece faced an unresolved issue with Immerion Casino where a bonus buy of 27 euros in a slot game was interrupted, resulting in the loss of the bonus and balance. After three weeks of communication attempts with customer support, including a refund request, the player received no resolution or response. The Complaints Team attempted to assist but could not proceed without sufficient evidence from the player, who did not provide the requested documentation. Consequently, the complaint was rejected due to lack of response.

The player from Denmark had requested a withdrawal less than two weeks prior to submitting this complaint. The payment had not been processed yet. After the player confirmed that no payout had been received even after the recommended waiting period of 14 days, the Complaints Team sought additional information to assist further. However, due to a lack of response from the player to the team's inquiries, the complaint was unable to be investigated and was consequently rejected.

The player from Sweden had been waiting for two weeks to withdraw winnings after depositing money. Despite multiple attempts to withdraw, the requests were declined, and support had extended the review period with no updates provided. The Complaints Team had reached out to the casino for clarification and updates regarding the player's withdrawal process, but the player did not respond to follow-up inquiries. As a result, the complaint was rejected due to lack of communication from the player.

The player from Hungary had repeatedly requested the closure of her account at Immerion Casino, but the casino had not processed the requests and continued to send promotional offers. She believed the casino's negligence had led to additional deposits and sought a refund for the situation. The Complaints Team had reviewed her case and concluded that her reasons for account closure did not warrant a refund, as she had not requested self-exclusion due to gambling issues. Consequently, the complaint was closed, and no further assistance could be provided.

The player from Greece won $1000 on October 31 but faced issues with the casino when they began canceling his withdrawals without explanation. After submitting the required KYC documents, he continued to experience delays in the verification process, as the casino repeatedly requested additional documents, leaving him waiting for 23 days since his initial submission. The Complaints Team reached out to the casino for clarification and extended the timeframe for a response. Ultimately, the player decided to close the complaint after losing his balance, indicating that the casino opened withdrawals only after he had no funds left. The complaint was rejected due to the player's choice to gamble with his funds during the verification process.

The player from Lower Saxony had been waiting three weeks for a withdrawal, while deposits were processed without issue. She felt that players were being stalled to prevent them from accessing their winnings. The complaint was ultimately rejected due to the player's lack of response to the Complaints Team's inquiries regarding the verification status of her account and communication with the casino.

The player from Ontario experienced delays in withdrawing funds from the casino. After initially submitting a withdrawal request and meeting KYC requirements, subsequent withdrawals of 150 CAD and 3,080 CAD were cancelled, with repeated requests for more documents. Despite numerous inquiries to support, he received little to no information regarding his withdrawals. The issue was resolved after the Complaints Team intervened, and the player successfully withdrew 1,408 CAD after the casino confirmed that his account had been verified and the previous issues had been addressed. The player expressed gratitude for the assistance received.

The player from Greece had successfully made two withdrawals from Immerion Casino but faced issues with his third withdrawal of 400 USDT. The casino had requested KYC verification on November 6, 2024, and despite submitting the necessary documents, he had not received an update after the promised 10 working days. The Complaints Team had facilitated communication between the player and the casino, leading to the verification of the player's account. The player confirmed receipt of the payment, and the issue was marked as resolved.

The player from Germany had made a €30 deposit on 31.10.2014, which remained marked as 'Processing' despite being confirmed immediately. Communication with support had been unhelpful, offering no clear timeline for resolution, leading the player to suspect potential foul play. The issue was resolved, and the player received a credit of $98.1, although it was not the promised 500% bonus. The complaint was marked as 'resolved' in the system, and the player was encouraged to reach out for any future issues.

The player from Finland faced delays in receiving a withdrawal that had been pending for almost 12 days. The casino provided inconsistent reasons for the delay, claiming it was being expedited, yet the funds had not yet arrived. After the player confirmed that the first withdrawal was successful but the second was still processing, the casino unexpectedly canceled the second withdrawal request. Following a new request, the player received the funds after almost three weeks. The issue was then marked as resolved by the Complaints Team.

The player from Switzerland faced difficulties with a pending withdrawal of 100 EUR from Immerion Casino, despite multiple attempts to resolve the issue with customer support. She had provided a requested screenshot but had not received a ticket number or any updates regarding her request. The complaint was rejected due to the player's lack of response to the Complaints Team's inquiries, which prevented further investigation into the matter. The complaint was later reopened at the player's request, and it was confirmed that the issue had been resolved.

The player from Portugal faced confusion regarding a R$600 withdrawal, which appeared canceled on the website and was confirmed by email, yet chat support claimed it was being processed. She sought clarification and wanted to know if she could trust the casino's communication. The issue was resolved after a week and two days of persistent follow-up, with the player confirming that the withdrawal was eventually processed. The Complaints Team marked the complaint as resolved in their system, thanking the player for the confirmation.

The player from the United Kingdom, registered with Gamstop, faced ongoing issues with their account at Immerion, where deposit limits did not work and they struggled to close their account. Despite requesting account closure due to gambling issues, the player still received promotional emails and had not been contacted about closing the account or receiving a refund of the lost funds. We requested evidence from the player which he was unable to supply. Due to the player's lack of response to inquiries for evidence, we were forced to close the complaint.

The player from Canada had been waiting for a withdrawal since October 5 and had contacted customer support daily without receiving a clear answer. Although they were told that the request would be expedited, there had been no payment, and the player continued to encounter repeated delays and excuses. The issue remained unresolved due to the player's lack of response to inquiries from the Complaints Team, which led to the rejection of the complaint.

The player from Portugal had requested a withdrawal over 48 hours prior but faced inconsistent information from casino support, with claims of both pending processing and technical issues. After checking with his bank, he confirmed there was no pending approval, leading him to suspect he was being misled. The issue was resolved after further communication, and the player expressed gratitude for the assistance provided. The complaint was marked as 'resolved' by the Complaints Team.

The player from Romania had been waiting for six days for a withdrawal that was still processing, receiving daily assurances that the issue was prioritized while remaining unpaid for their winnings. The complaint was resolved after the player confirmed receipt of the payment, indicating that the withdrawal issue had been addressed. The Complaints Team marked the complaint as 'resolved' in their system, expressing appreciation for the player's cooperation.

The player from Sweden experienced a delay of three days in getting his withdrawal approved, despite having sent his bank statement three times. He requested assistance in receiving his winnings as soon as possible. The issue was resolved when the player confirmed that he received his winnings after continued communication with the casino, which highlighted inconsistencies in their responses regarding the payout. The Complaints Team marked the complaint as resolved and encouraged the player to provide feedback on their services.

The player from Austria expressed frustration with Immerion Casino, claiming repeated failures to self-exclude and the casino's continued acceptance of deposits despite their gambling addiction. Despite attempts to demand self-exclusion, the casino had not responded, leading the player to believe it profited from vulnerable individuals. The issue was resolved after the player reached an agreement with the casino. The Complaints Team acknowledged the resolution and marked the complaint as 'resolved' in their system.

The player from Portugal had requested a withdrawal of $125 on September 15, and it had been pending for two weeks. Despite daily inquiries, the support team had repeatedly told him to wait, causing frustration. After an investigation, it was concluded that the casino's actions were justified due to violations of their terms, including the creation of multiple accounts. The casino's decision to block the withdrawal and close the account was upheld, and the complaint was rejected as unjustified.

The player from Austria faced significant withdrawal issues after making six deposits at the casino. He reported missing documentation for a withdrawal of 1000 USDT, inadequate support responses, and unreasonable verification requirements. Despite having completed the verification, he was still unable to withdraw his winnings and was now required to use cryptocurrency. The issue was resolved after he confirmed that he had not made any successful withdrawals previously and that verification was only necessary for bank accounts. The complaint was marked as 'resolved' in the system following his confirmation.

The player from Slovenia won $22,500 on September 6 and requested a withdrawal to the same card used for the deposit. After 10 days, the casino canceled the withdrawal, claiming the bank had declined the transaction, and advised the player to use a different card. Despite following their instructions and requesting a €1,000 withdrawal on the 16th, the player was still waiting for any withdrawal to be processed after three weeks. The issue was not resolved as the player did not respond to the Complaints Team's inquiries, which resulted in the rejection of the complaint.

The player from Sweden experienced difficulties with a withdrawal of 178 euros, which had not been processed. He was informed that technical issues were the cause of the problem, but the funds had not been returned to his account, and there had been no communication from the casino for 6-7 days. After ongoing communication with the Complaints Team, the player's funds were eventually processed and received after approximately 15 days. The complaint was marked as resolved following the successful withdrawal.

The player from Sweden had requested a withdrawal prior to submitting the complaint. Unfortunately, their winnings had not been received yet. The issue was resolved after the player received the funds, which had been delayed due to the need for KYC verification and issues with the withdrawal method. The player confirmed the resolution and expressed dissatisfaction with the waiting period. The complaint was marked as resolved by the Complaints Team.

The player from Sweden encountered issues with depositing at Immerion Casino, despite having set a monthly limit of $1. After she requested a refund for the deposits made, the casino blocked her account and did not respond, raising concerns about responsible gambling practices. The player later confirmed that the casino was willing to refund her deposits, which led to the resolution of the issue. The Complaints Team marked the complaint as resolved in their system.

The player from Germany had requested a withdrawal on 3.9.2024, and was assured it would be processed within 24 hours, but experienced continuous delays. Despite being asked to wait multiple times and still having the option to cancel the withdrawal, she observed that other players with more recent requests were being paid out. The issue was acknowledged, and it was explained that the delays might have been due to KYC verification or high withdrawal volumes. The complaint was closed, with the player advised to submit a new complaint if further difficulties arose.

The player from Ireland had requested a withdrawal four days prior but faced continual delays and inconsistent information from the casino's support agents. Despite being informed that the processing would take up to 72 hours, they kept citing different reasons for the delays, including technical issues. The complaint was resolved when the casino confirmed that the withdrawal request of 350 EUR had been successfully completed, attributing the delay to a technical issue. The player received the winnings in her account and expressed that clearer communication regarding processing times could have prevented future complaints.

The player from Ireland had made a successful withdrawal of $1000 USDT on August 18 but faced a delay with a second withdrawal request of $1000 USDT made on August 19, which was still processing nearly 96 hours later. The Complaints Team intervened after the player expressed concerns about the lack of communication regarding the delay. The casino acknowledged a technical issue that had caused the delay and confirmed that the withdrawal had now been processed successfully. The complaint was marked as resolved.

The player from Greece faced delays in withdrawals from the casino, which were supposed to be processed within 72 hours according to the terms and conditions. Despite contacting customer support, he only received requests to wait longer without any KYC requirements being mentioned. The casino later confirmed that the delay was due to a technical issue and successfully processed the withdrawal of 700 euros on 17.08.2024. The player confirmed receipt of the payment, and the complaint was marked as resolved by the Complaints Team.

The player from Greece had deposited 450 euros and won 2120 euros but lost it all due to a gambling problem. Despite having set a limit and clicked the self-exclusion button, the casino allowed continued betting and canceled a withdrawal. The player reported that the responsible gaming tools did not function correctly, which led to his complaint. The Complaints Team confirmed that the casino had refunded all deposits but stated that winnings could not be claimed due to insufficient evidence of the wager limit's activation. The complaint was closed as no further action could be taken without additional documentation.