The player from Brazil had a pending withdrawal of 525 BRL, but the casino had blocked his account, preventing him from accessing his winnings. He noted that his account remained active while he was depositing and losing, but was blocked as soon as he started winning and was not receiving responses from the casino regarding his funds. The issue was resolved as the player's account was reactivated, and he received his winnings. The complaint was marked as resolved in the Complaints Team's system.
iWild Casino - Player's account is closed and winnings are confiscated.
Amount: 525 R$
iWild Casino
Safety Index:Very highSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
9.3
iWild Casino has a Safety Index of 9.3, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
5 days ago
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1 week ago
Translation
Hello, I had a withdrawal pending at this casino of 525 BRL, my account was blocked by the Casino administration, and I didn't receive my winnings, while I was depositing and losing my account was active, from the moment I was getting winnings my account was blocked, with several games owing me. And they don't even answer me if I will receive my winnings. Please help me Casinoguru thank you.
Automatic translation:
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1 week ago
Hello ericleo,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with iWild Casino. Please allow me to ask you a few more question before we would move forward.
- Could you please advise if your account is already verified and if yes, since when exactly?
- Did you accumulate your winnings with real money or did you use a bonus?
- When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
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1 week ago
Translation
Hi Nick, my account has been activated again, and I received my winnings can you please mark my complaint as resolved thank you!
Edited
Automatic translation:
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5 days ago
Dear ericleo,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Nick Bacon
Casino.Guru
