The player from Germany successfully completed his first withdrawal of €150 but had his second withdrawal of €134.94 canceled without explanation, despite not playing in between withdrawals. He questions the inconsistency in the withdrawal process.
Lucky Trunk Casino - Player’s second withdrawal is blocked.
Amount: €134
Lucky Trunk Casino
Safety Index:Below averageSafety Index
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5.6
Lucky Trunk Casino has a Safety Index of 5.6, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
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Current status
Waiting for Casino Guru to reply
6d 20h 11m 15s
Case summary
3 hours ago
Public
Public
yesterday
Translation
Hello, I made my first withdrawal last Friday for €150, which I received on Monday. On Monday, I then requested a second withdrawal, the remaining balance in my account of €134.94. I didn't play there between the first and second withdrawal. After the first withdrawal was accepted, they canceled the second withdrawal and didn't give a reason, but simply referred to their terms and conditions. How can it be that the first withdrawal is processed, but the second one isn't? If I didn't play there between the first and second withdrawals, yet again, it's another new, corrupt LCS Limited casino. It seems they can do whatever they want.
Automatic translation:
Public
Public
3 hours ago
Dear AK1982888,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Lucky Trunk Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Could you please advise how long you were a player at the casino and when exactly your account was blocked?
- How did you learn about your account being blocked?
- What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
- Did you achieve your current balance with the help of a bonus?
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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