The player from Germany had requested a withdrawal three weeks ago, which was still pending. Although he had completed the wagering requirements and made the deposit and withdrawal requests using LTC, support had only advised him to be patient due to a high volume of requests. The issue was resolved as the Complaints Team confirmed that the player's concerns were addressed, and the complaint was marked as 'resolved' in the system.
Malina Casino - Player’s withdrawal is delayed.
Amount: €220
Malina Casino
Safety Index:Very highSafety Index
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9.1
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
5 days ago
Public
Public
1 week ago
Translation
I requested a withdrawal on the night of March 20th to 21st, and it's been pending ever since. Support asks for patience and that they're currently experiencing too many requests.
The deposit was made with LTC and the withdrawal was also requested with LTC.
No bonus money. 3x wager completed (more like 10x XD)
Automatic translation:
Public
Public
6 days ago
Hello IcarusXL,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Malina Casino. Please allow me to ask you a few more question before we would move forward.
- Could you please advise if your account is already verified and if yes, since when exactly?
- Did you accumulate your winnings with real money or did you use a bonus?
- When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
Public
Public
5 days ago
Dear IcarusXL,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Nick Bacon
Casino.Guru
