Neospin Casino Review

The player from Australia deposited USDT to the casino, but the funds had not been released for over 2 months. The casino claimed to be working on the issue, but no resolution was provided. We requested the player to provide communication with Binance support and the casino, as well as proof of deposit. The player failed to respond within the given time frame. Consequently, the complaint was rejected due to lack of response from the player.

The player from the United Arab Emirates was dissatisfied with the casino's delayed payout process, as he had been waiting for a withdrawal of 200 USDT for over 24 hours. We explained that withdrawals often took several days, or even weeks, to process, and this delay could have been due to an incomplete KYC verification or a high volume of withdrawal requests. We advised the player to wait at least 14 days after requesting the withdrawal before submitting a complaint. However, the player did not respond to our messages, leading us to close the complaint due to a lack of further information.

The player from New Zealand had experienced delays in a $1000 withdrawal process at the online casino. Despite having a verified account and no bonus funds in question, the casino had not given a clear timeframe for the withdrawal, contradicting their policy of a 48-hour maximum processing time. The player had also faced unresolved issues with the customer service team. After cancelling the withdrawal and playing with the funds due to a lack of faith in the casino's processes, the player lost the winnings. We had concluded that there wasn't much that could be done since the player was responsible for their account, active balance, and all bets. The complaint had been rejected.

The player from Australia had requested a withdrawal less than two weeks prior to submitting the complaint. Their money hadn't been received yet. The player reported that the casino had kept requesting new information and rejecting payments, despite the account being verified and all necessary details provided. After almost two weeks, the player confirmed receipt of all three payments. We had marked the complaint as 'resolved'.

The player from Australia had attempted to withdraw winnings of $4,500, but the online casino had cancelled the withdrawal, imposing a turnover close to $1,000 due to an additional $200 deposit. We had requested the player to provide all the relevant communication between him and the casino for further investigation. However, the player did not respond to our messages and hence, we were unable to investigate further. Consequently, the complaint was rejected due to lack of cooperation from the player's side.

The player from Germany was experiencing issues reaching the support and getting the documents reviewed. We had communicated the importance of the Know Your Customer (KYC) process to the player and asked for details about the documents they had provided. However, the player did not respond to our queries for further information. As a result, we couldn't investigate the issue further and had to reject the complaint.

The player from Hesse submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Austria submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Denmark had her winnings capped after playing a bonus in the casino. The player stopped responding to the complaint, and it is not known whether he received payment or not. The complaint was closed as "rejected".

The player from Denmark is experiencing difficulties withdrawing his winnings due to ongoing verification. The complaint was rejected as we did not receive any response from the player regarding our messages and inquiries.

The player from Mecklenburg-Western Pomerania has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The complaint was rejected because the player didn't respond to our messages and questions.

The player from Denmark has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Russia faced withdrawal issues as the casino accused him of using a VPN to access their site, which he denied, stating that the site was accessible without one. The Complaints Team intervened, seeking clarification from the casino, which confirmed that while the player had used a VPN, it was not to bypass restrictions. Following this review, the player's withdrawal was approved, and he confirmed that the issue was resolved. The complaint was marked as resolved by the Complaints Team.

The player from Germany received a no deposit bonus and had a balance of 90 euros after meeting the wagering requirements, but it was reduced to 50 euros during gameplay. The bonus rules did not mention the reduction of funds after the wager, and when trying to clarify this in the chat, they did not receive a response. The issue was eventually successfully resolved as the casino acknowledged the error and the player received their funds.

The player from Greece faced withdrawal issues and had not received a response from the casino for four weeks regarding his request. The casino closed his account without explanation after he requested a withdrawal, leading the player to suspect foul play. After three months of communication, the Complaints Team successfully facilitated the resolution of the issue, resulting in the player receiving a partial payment of his winnings. The case was marked as resolved, and the player was encouraged to reach out for future assistance if needed.

The player from South Korea was experiencing difficulties withdrawing their winnings due to limited availability of payment methods. They wished to withdraw via Neteller, however, were asked to use an alternative payment method, which they refused. Later, the casino team informed us that a withdrawal via the player's preferred payment method would be possible after all. After amending a small issue in the settings of the player's gaming account, thanks to the player's cooperation, their withdrawal request was successfully processed. The player's complaint was closed as 'Resolved'.

The player from the Netherlands has experienced some issues with their balance. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Greece reported issues with withdrawals from Infinity Casino, having approved requests totaling over 6000 euros, yet funds had not appeared in their account. The VIP manager claimed that 1500 euros were sent, but the player’s bank had not received any transfer, and similar issues previously experienced were echoed again. After persistent communication with the casino, the player successfully received payment for the approved withdrawals, as the casino acknowledged that all identification documents had been previously submitted. The issue was resolved, and the complaint was marked as such by the Complaints Team.

The player from Greece had requested a withdrawal less than two weeks prior to submitting the complaint. Their money had not been received yet. After a lengthy process involving multiple delays and communication issues with Casino Infinity, the player finally received his winnings. The Complaints Team facilitated the resolution by confirming the player's documentation and maintaining contact with the casino. The player expressed appreciation for the assistance provided, despite the unpleasant experience.

The player from Greece had purchased a 20 euro bonus, but the game froze after the transaction, preventing him from playing for two days. Despite sending multiple emails, he had not received any response from the casino. After considerable delay and communication with the casino, the missing winnings were credited back to his account. The issue was resolved, and the player confirmed receipt of the funds.

The player from Poland had deposited PLN 600 into the casino but found their account closed without explanation. Despite multiple emails and requests for a refund, the account remained blocked, and assistance had not been provided for over a month. The issue was resolved after the Complaints Team intervened, leading to the casino successfully returning the player's deposit to his bank account. The complaint was then marked as 'resolved' in the system.

The player from Greece faced multiple rejections during the verification process. Despite submitting several forms of ID, including a police identification, tax clearance, driving license, and a government-certified digital ID, each one was rejected, and his attempts to seek assistance were met with automated responses. The player reported that his account had now been verified. We confirmed the issue was successfully resolved and closed the complaint.

The player from Greece had won 48000 and the online casino had demanded verification. The player had complied with multiple requests for documents, but the casino consistently found issues, such as a proof of address document being more than 6 months old. The player felt that the casino was finding excuses to prevent the payout. We had asked the player to forward the last document sent to the casino. After the player had provided the necessary information, the issue was resolved the next day with the player's account being successfully verified.

The player from Greece had struggled with a delayed withdrawal from Infinity Casino after winning 500 euros. The player had been unable to access his winnings. Eventually, the player confirmed that he had received his winnings. Subsequently, we marked the complaint as 'resolved' in our system.

The player from Greece had waited for 7 days for a withdrawal request and an explanation as to why his account, with a significant five-figure sum, had been closed 8 days prior. His inquiries had not been answered by the casino. The player had mainly played slot machines and placed sports bets. He had accumulated his winnings without an active bonus and his account had been verified. After 10 days, the casino had still not transferred his money. After 18 days, the casino informed him that his account had been closed due to a self-exclusion request because of gambling addiction. The casino had experienced a system malfunction which had allowed the player to continue depositing and playing. Upon realizing this, the casino had immediately closed the account and initiated a manual withdrawal process. After verifying the player's bank details, the casino had transferred the funds. The player had confirmed receiving his deposit, thus resolving the issue.

The player from Austria withdrew 2000 euros to his verified credit card; however, the credit card company did not accept it and refunded the amount. The money didn't return to his player's account either, despite numerous emails and proofs submitted. The Complaints Team contacted the casino, which requested additional documentation and suggested an alternative withdrawal method. Eventually, the player confirmed receiving the winnings in his checking account, and the complaint was marked as resolved.

The player from Germany had deposited a large sum at Spinch and was contacted by a VIP Manager. After successful verification, she had requested a withdrawal which was not processed within the promised 48 hours. The player had been advised by the Complaints Team to wait at least 14 days after requesting the withdrawal before submitting a complaint. Despite initial concerns due to contradictory statements from the casino and negative online reviews, the player had received her winnings and expressed satisfaction with the process. The issue had been marked as 'resolved' by the Complaints Team.

The player from Bulgaria had been waiting for a withdrawal for less than two weeks and had not received his payout yet. The Complaints Team had advised him that such delays were often due to unfinished KYC verification or a high volume of withdrawal requests, and suggested waiting at least 14 days after requesting a withdrawal before submitting a complaint. Following this advice, the player had confirmed that he received his withdrawal, and the case had been marked as resolved by the team.

The player from Malta requested a withdrawal of her winnings, however, her account was blocked, and her winnings were withheld. Even though the player has been self-excluded across all operator platforms, the casino paid out the player's deposits, so we considered this case resolved.

The player from Germany had requested a withdrawal less than two weeks prior to submitting this complaint. The payment had not been processed yet. The issue was resolved as the player confirmed that the winnings were finally paid out after waiting for a week. The complaint was marked as 'resolved' in the system.

The player from Japan had completed the KYC process but experienced issues with withdrawal, which had been canceled. He expressed frustration over unreasonable delays. The Complaints Team facilitated communication between the player and the casino, ultimately leading to the resolution of the issue. The player's withdrawal was successfully processed after clarifications were made. The complaint was marked as 'resolved' in the system.

The player from Denmark is experiencing difficulties withdrawing funds, because the transactions to her preferred payment methods have been declined. The casino managed to process the withdrawal via bank transfer and the player confirmed he received it, therefore we marked the complaint as resolved.

The player from Germany had been waiting for his payout since February 11, 2024, and had received inconsistent updates on the status of the payout from the VIP support Manager. The player reported having faced delays and inconsistent communication from the casino's VIP manager. However, the issue was resolved when the player received his €1109 payout. Despite the resolution, the player had expressed dissatisfaction with the casino's communication practices. The Complaints Team had marked the complaint as 'resolved'.

The player from Switzerland had deactivated their account but later requested the payout of their remaining credit. Despite assurances from customer support that it would not be a problem, over a week passed with no updates, and they kept receiving the same response about it being handled by the Special Department. The player confirmed that they did not have access to their account and had not received verification for their submitted documents. Eventually, the amount of CHF120 was transferred to the player, and the issue was marked as resolved by the Complaints Team.

The player from Turkey has provided multiple selfies with her ID document for verification at Monixbet, but each submission is rejected for "insufficient quality" without clear feedback on the issues. She feels unable to produce a better quality photo and seeks assistance with the situation. The casino paid the player her withdrawals and we closed the complaint as resolved.

The player from the Netherlands had submitted a withdrawal request less than two weeks before contacting us. Winnings had not been obtained up to that day. The issue was resolved as the player confirmed that the payment had been received successfully. We marked the complaint as 'resolved' in our system.

The player from Austria had successfully registered, deposited, and verified his account but faced canceled withdrawal attempts of 1000 euros. Despite the issues with Skrill, depositing remained functional. The player switched to a bank account for the withdrawal, which was eventually verified, and he successfully received the payment. The complaint was marked as resolved by the Complaints Team.

The player from the Netherlands had requested a withdrawal two weeks before submitting the complaint. The player's account had been verified, but they hadn't received their winnings, and the casino's live chat hadn't provided clear answers. The player's account had been briefly blocked but was later reopened. The player had further revealed that they lost a significant portion of their winnings due to the delay in the withdrawal confirmation. We had contacted the casino to understand the cause of the delay. The player later confirmed that they had received their winnings and requested the case to be closed. The complaint had been resolved successfully.

The player from Greece had been concerned about repeated withdrawal cancellations from a casino. The casino had claimed she had a duplicate account after she tried to withdraw her winnings of 1000 euros. Despite having verified her identity and addressing the duplicate account issue, the casino had continued to cancel her withdrawals. After the player's complaint was submitted, we had asked her to provide more information and had kept the complaint open until she confirmed that her withdrawal had been successful. The player later confirmed that her withdrawal had been completed and the issue had been resolved.

The player from Portugal could not finish the wagering requirement of a deposit bonus due to a technical glitch. He was not able to open any game and the bonus expired. The casino later fixed the issue and compensated the player by crediting the expired bonus funds back to his gaming account. The complaint was closed as 'resolved'.

The player from Germany faced issues after attempting to transfer €300 back to his 1Red account, which led to his account being blocked without explanation. Prior to this, he had successfully withdrawn €300 through Mifinity after a failed €900 payout attempt. The issue was resolved as his account was unblocked following communication with the Complaints Team. Confirmation of the resolution was provided, and the complaint was marked as 'resolved' in the system.

The player from the United Kingdom had recently joined 1red casino and deposited over £200, but her withdrawal of £135 was canceled due to a need for verification, which included requests for IBAN and SWIFT details. She had documented the communications but struggled to resolve the issue. After further communication, her account was verified, and her withdrawal was eventually approved. The complaint was marked as resolved once she confirmed receipt of her withdrawal.

The player from the United Kingdom reported that the casino had confiscated his winnings of £1642, claiming he was using a bonus, which he denied. He stated that he had finished using the bonus before his win and contended that the bonus terms did not specify a maximum withdrawal or win limit. The Complaints Team facilitated communication between the player and the casino, which ultimately offered him £2000 with a 3x wagering requirement as compensation. The casino provided sufficient evidence to support its claims, and the player accepted the resolution, resulting in the matter being considered successfully resolved.

The player from Germany encountered issues with a withdrawal of €5,000 from his winnings of €15,000 at 1red casino, as it had been processing for two weeks despite previous quick withdrawals. He expressed concern over the delay and excuses from his VIP Manager. After multiple communications and complaints regarding slow payouts, the casino confirmed that the delays were due to a security issue but assured the player that the withdrawals were being prioritized. Ultimately, the player received his total winnings of €19,000 after several weeks of back-and-forth, and the complaint was marked as resolved.

The player from Greece encountered difficulties with 1red Casino, as they refused to accept his documents for proof of residence needed for a withdrawal. Despite sending a verified phone bill, a bank statement, and making multiple attempts with different documents, the casino did not process his winnings. The issue was resolved when the casino eventually accepted the submitted proof of address, allowing the player to successfully withdraw his funds. The complaint was marked as 'resolved' by the Complaints Team after confirmation of the successful withdrawal.

The player from Greece reported that his deposit was not reflected in his casino account despite having provided screenshots as evidence. After multiple communications with the casino's support, he expressed frustration over the lack of assistance and the prolonged delay in resolving the issue. The Complaints Team advised him to contact his payment provider regarding the lost transaction. Ultimately, the issue was resolved.

The player from the United Kingdom had requested a withdrawal prior to submitting their complaint. Unfortunately, their winnings had not been received yet. The issue was resolved after the player followed up multiple times, which led to confirmation that the withdrawal was being processed. Ultimately, the player received the payment, and the complaint was marked as resolved by the Complaints Team.

The player from South Africa requested a withdrawal of R10,000 and R19,200 made on December 21 and December 22, 2024, respectively, which were approved but not received in her bank account. She had been in communication with the VIP Manager, who escalated the issue, but there was still no response. The issue was resolved as she confirmed receiving all withdrawal money after initial delays. The Complaints Team marked the complaint as 'resolved' in their system following her confirmation.

The player from Ireland had waited two weeks for withdrawals from the casino, while observing that newer withdrawals had been paid before their older requests. Despite having communicated with a VIP manager who had promised updates from the finance department, there had been no resolution in over nine days. The Complaints Team had intervened by contacting the casino to inquire about the status of the player’s pending withdrawal of £150. However, after a period of time without a response from the player, the complaint had been rejected due to a lack of further communication. The issue was later resolved after the player confirmed that the withdrawal had been processed successfully, leading to the complaint being marked as 'resolved' in the system.

The player from Quebec discovered that their account was suspended and was unable to play any casino games or place sports bets. Despite trying to withdraw funds, they faced a requirement to rollover their deposit three times and complete account verification, which seemed impossible given their account restrictions. The Complaints Team engaged in communication with the casino, leading to a successful resolution of the matter when the player's request for a refund was granted and the deposit was later returned to their bank account.

The player from Belgium reported excessive delays in processing their three withdrawal requests totaling €5,000, which had not been completed despite the casino's stated timeframes of 48 hours. This situation hindered further withdrawals due to a limit and led the player to consider legal action. The issue was resolved after the player confirmed that the withdrawals had been processed successfully. We marked the complaint as 'resolved' in our system and appreciated the player's cooperation.

The player from the United Kingdom had requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings had not been received yet. The Complaints Team intervened after the player reported delays and communication issues with the casino regarding the withdrawal. Following further investigation, the casino confirmed a technical issue, and the player was required to provide additional documentation for a bank transfer. Ultimately, the player received her winnings on December 9th, and the complaint was marked as resolved.

The player from Germany, who had a fully KYC-verified account, experienced delays with withdrawal requests totaling €25,000 after depositing €10,000. Although the casino's terms stated that processing a withdrawal could take up to 48 hours, the player faced canceled requests and unhelpful support, claiming the casino was creating excuses to delay payment. After multiple communications, the player received partial payments totaling €15,000, while still awaiting €15,500 in outstanding withdrawals. Ultimately, the player confirmed receipt of all funds, leading to the resolution of the complaint.

The player from the United Kingdom had requested a withdrawal prior to submitting their complaint. Unfortunately, their winnings had not been received yet. The issue was resolved after confirming that the player had received the withdrawal. The Complaints Team marked the complaint as 'resolved' and encouraged the player to reach out for any future issues.

The player from Japan had their account closed after successfully completing a withdrawal requirement of around $6000 and during the KYC process. Although he contacted support seeking clarification, he received no explanation for the closure or the confiscation of his balance. The player requested details on any terms and conditions that had been violated. The issue was resolved when the casino reviewed the player's account and determined that the closure had been due to concerns related to bonus abuse. The account was reopened, allowing the player to continue the verification process, and all withdrawals were subsequently completed successfully.

The player from the Netherlands had requested a withdrawal less than two weeks prior to submitting this complaint. The payment had not been processed yet. After multiple communications with the casino, it was confirmed that the delay was due to unforeseen technical issues requiring additional security checks. The casino acknowledged the frustration caused by the delay and ultimately resolved the issue, clearing the withdrawal for processing. The player had since received the funds, and the complaint was marked as resolved.

The player from the United Kingdom faced delays in withdrawing £5,000 from 1RED Casino. Despite having a verified account, the casino support provided inconsistent responses and exceeded their 48-hour processing timeframe. The player eventually received his winnings after his VIP Manager escalated the issue to the finance team. We marked the complaint as resolved.

The player from Azerbaijan had her account closed by the casino without explanation and received an unhelpful response when contacting customer service. She had not attempted a withdrawal yet nor completed verification before the account closure. After we contacted the casino, they agreed to reopen the account upon completion of a video verification process. The player completed the verification, and the account was reopened. The player later confirmed receiving her winnings, resolving the issue.

The player from Canada had deposited CAD 30 and won CAD 169 at 1Red Casino. Despite having verified his account and previously making successful withdrawals, his recent withdrawal requests were repeatedly rejected, with varying excuses from the casino's customer support. He complied with all requirements but remained unable to access his winnings. After a week of communication, the issue was resolved, and the player successfully withdrew his money.

The player from Germany had faced issues with verification of his documents at an online casino, which had resulted in a delay in his withdrawal request. However, after the player's interaction with the Complaints Team, the issue had been resolved successfully and his account had been approved. Consequently, the player's complaint had been marked as 'resolved' in our system.

The player from Germany had deposited 250€ into 1Red Casino via an instant bank transfer, but the money had not been credited to his account even after 2 hours. Despite having reached out to customer service and live chat, he had been told to wait. The payment had been received by the provider and listed as "Pending". The casino had confirmed the money had arrived, but due to the weekend, there could have been delays. The player had been unable to cancel the payment as it had already been processed. The issue was eventually resolved and the funds had been credited to the player's account at the start of the following week. We had marked the complaint as 'resolved' in our system.

The player from South Africa is having issues after making three deposits to the casino with just two of them reflected in the account. Additionally, there's an issue regarding accepted and approved winnings not being paid out. The player received the deposit into his casino account and has received the payment to his bank account. The complaint was closed as "resolved".

The player from South Africa has submitted verification documents multiple times, but the casino repeatedly denies her bank account documents. Despite providing original mails and proof of payments from the same account, approval is still not granted. The complaint was resolved as the player got verified.

The player from South Africa deposited money to 1Red casino, the system showed the deposit failed, but the bank confirmed the successful transaction towards the casino. Despite providing all necessary information and documents multiple times, the issue remains unresolved, with the casino repeatedly asking for resubmission of the documents. After our intervention, we were able to help to resolve the player's issue. The player confirmed the complaint has been resolved successfully.

An Ontario player is facing a delayed withdrawal problem. Despite verifying the account, the casino takes a long time to process the withdrawal and the customer service only offers excuses. The player also expresses dissatisfaction with inconsistent information given by support staff. The complaint was resolved as the player received his payout.