The player from Germany had requested a withdrawal of 500 euros two weeks ago but had not received the payout since March 23, 2025. She was continuously reassured that the payout would arrive soon. The issue was resolved as she received her payout of 500 euros. The complaint was marked as 'resolved' in our system.
Playio Casino - Player’s withdrawal has been delayed.
Amount: €500
Playio Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
5.3
Playio Casino has a Safety Index of 5.3, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
5 days ago
Public
Public
1 week ago
Translation
I have been waiting for my payout of 500 euros since March 23, 2025.
In the chat you are only comforted that the payout will come soon.
please help me
Automatic translation:
Public
Public
1 week ago
Dear Noezkan,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can understand the whole situation completely.
Have you made any successful withdrawals before?
Could you please confirm that you have passed the KYC verification?
Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Veronika
Public
Public
1 week ago
Translation
Yes, I have had previous withdrawals, a KYC procedure was not required at this casino.
the winnings were made with real money.
Automatic translation:
Public
Public
1 week ago
Dear Noezkan,
We would like to inform you that we are looking into your request.
We would kindly request that you remain patient as we endeavour to complete the payment as soon as possible.
Thank you in advance.
Kind Regards,
Playio Casino Team
Public
Public
5 days ago
Dear Noezkan,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Veronika Fritz
Casino.Guru
