The player from Italy requests the closure of his casino account due to gambling-related issues, but the casino continues to keep it open and allows deposits. He seeks a refund for all money deposited after his closure request on December 28, 2024.
Pribet Casino - Player’s account remains open despite closure request.
Amount: €1,500
Pribet Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
0.4
Pribet Casino has a Safety Index of 0.4, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Opened
Current status
Waiting for Casino Guru to reply
6d 20h 34m 55s
Case summary
3 hours ago
Public
Public
yesterday
Translation
The casino despite the continuous explicit requests to close the account for gambling-related problems, continues to keep it open and letting me deposit. I ask for a refund of all the money deposited after the request to close the account on December 28, 2024
Automatic translation:
Public
Public
3 hours ago
Dear sparr600,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Pribet Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Have you informed the casino about suffering from any gambling problems in the past?
- Do I understand correctly that your player's account is currently accessible to you?
- Have you tried contacting support after you learned your self-exclusion request wasn't granted?
- Could you please advise when was the last time the casino allowed you to deposit?
- Has the casino responded to your refund request already? What did the casino reply?
I would recommend that you send another request, but this time, include me in the copy of your email.
When applying for self-exclusion, clearly state the reason for deactivating your account and specify the period. Additionally, the email subject should be marked and easily recognizable, as the casino support receives many requests per day. If it is marked visibly, you will stand a better chance of having your request granted as soon as possible.
Example:
Email subject: Self-exclusion:
Player’s info:
First name:
Last name:
Date of birth:
Casino login:
Email address:
"Greetings Pribet Casino Support,
I’m writing to inform you that I wish to be immediately excluded from this casino and from receiving any gambling-related marketing material permanently.
The reason for my decision is that I am suffering from gambling problems.
I acknowledge that I will not be allowed to rescind my self-exclusion during this period and that the self-exclusion cannot be lifted before the end of the agreed period."
Please send another email to [email protected] (you can include me in the copy at [email protected]) and keep me informed about any further developments.
In the meantime, check other resources and information in our responsible gambling guide found here: https://casino.guru/responsible-gambling-guide
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Casino Guru is examining the case
