Rabona Casino - Player’s withdrawal is delayed.

They don't pay, I have contacted them numerous times and they don't provide solutions.

Dear javicorrea9,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

• Could you please advise when exactly you requested this withdrawal?
• Have you made any successful withdrawals before?

Thank you in advance for your reply.

Best regards,

Kristina

Hello, I requested the withdrawal on March 23rd.

Yes I made a successful withdrawal a few weeks ago.

I don't think it's acceptable that they take more than three weeks to process a withdrawal. It takes half a minute to do so, and they don't pay because they don't want to.

Dear javicorrea9,

We would like to inform you that we are looking into your request.

We would kindly request that you remain patient as we endeavour to complete the verification as soon as possible.

Thank you in advance.

Kind Regards,

Rabona Casino Team

Hello everyone,

Thank you both for your replies.

javicorrea9, How many days did it take for the last successful withdrawal to be processed? Which payment method to withdraw your winnings have you opted for? Was it the same one you used in the past?

Could you please advise us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please post a screenshot of your withdrawal history here in this thread.

Hello, after filing a complaint here I received the money.

Thanks to both parties

Dear javicorrea9,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Kristina

Casino.Guru