The player from Germany had requested a withdrawal of €1500 two weeks ago after winning on March 27, 2025, but had not received any updates. Daily inquiries yielded the same response regarding delays due to technical difficulties, despite having previously received a payout of €400. The issue was resolved today as the payment arrived successfully. The player confirmed the resolution and expressed gratitude for the assistance provided.
RoboCat Casino - Player faces delayed withdrawal issue.
Amount: €1,500
RoboCat Casino
Safety Index:HighSafety Index
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8.9
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
5 days ago
Public
Public
1 week ago
Translation
Hello,
I won an amount of 1500€ on March 27, 2025.
Unfortunately, nothing has happened since my withdrawal request and when I make daily inquiries to the live chat I always get the same response: "There is a delay due to technical difficulties" etc.
According to Robocat, verification would not be necessary.
I won the amount through various games such as Bonanza (big time Gaming) or it's Sharks time (Ela Gaming) or who wants to be a Millionai (big time Gaming).
I have already received a payout of €400 from previous winnings, but since winning €1500 nothing has happened.
I ask for your help 😫
Best regards
jixxa90
Automatic translation:
Public
Public
1 week ago
Dear Jixxa90,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem with the withdrawal request.
To better understand your situation and assist you more effectively, could you please provide us with the following details:
- What method of withdrawal did you choose (e.g., bank transfer, credit card, e-wallet)? Did you choose the same payment method for withdrawing your winnings as you used for depositing?
- Did the casino provide any specific timeframe for when you can expect your withdrawal to be processed?
- Did you accumulate your winnings with or without a bonus?
I hope we will be able to help you resolve this issue as soon as possible.
Thank you in advance for your reply.
Best regards,
Veronika
Please note that Casino.Guru will never request payments or ask for access to your accounts. If anyone claims to be a Casino.Guru representative and asks for such actions, do not provide any information.
The only official way we will contact you is through this complaint platform or via the email addresses provided in your complaint thread.
Stay cautious, and if you have any doubts, please reach out to us directly.
Public
Public
1 week ago
Translation
Hello
Thank you for your quick response.
I used bank transfer as a deposit and withdrawal method.
4-5 days, and the live chat puts you off due to delays and technical problems.
Winnings were collected without bonus.
Thank you
Best regards
Christian
Edited
Automatic translation:
Public
Public
6 days ago
Translation
Hello
has been resolved today.
the payment arrived today.
Thank you very much anyway
Best regards
Christian
Automatic translation:
Public
Public
5 days ago
Dear Jixxa90,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Veronika Fritz
Casino.Guru
