Viking Luck Casino - Player’s withdrawal is delayed.

Have made three withdrawal requests, each of NOK 5000, on the 16th to 18th of march. Site support claims there is no need for verification and have made different explanations to email of why they are not processing the payments. From problems with payment providers to busy financial departments. No active bonuses and still have a decent balance.

Dear Apekatt,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem regarding the withdrawal of your funds. To assist you better and clarify the situation, could you please provide us with the following details?

• Have you selected the same payment method for your withdrawals as you used for depositing money into this casino?
• Did you accumulate your winnings with or without a bonus?
• What types of games did you play?
• When was the last time you communicated with the casino customer support regarding the status of your withdrawals?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika

Please note that Casino.Guru will never request payments or ask for access to your accounts. If anyone claims to be a Casino.Guru representative and asks for such actions, do not provide any information.

The only official way we will contact you is through this complaint platform or via the email addresses provided in your complaint thread.

Stay cautious, and if you have any doubts, please reach out to us directly.

Have you selected the same payment method for your withdrawals as you used for depositing money into this casino?

Yes, I deposited using Revolut and have asked for the withdrawals to Revolut.

Did you accumulate your winnings with or without a bonus?

There was a initial sportsbonus using the ref link from Casino Guru. The wagering requirements were completed and I continued to place bets with them. There are no active bonuses.

What types of games did you play?

Standard sportsbets.

When was the last time you communicated with the casino customer support regarding the status of your withdrawals?

Last email with a reply is from the 5th of april that their financialdep will process the payments shortly.

Last update, all withdrawals have been completed and recieved. Thanks for the quick help and assistance 🙂

Dear Apekatt,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Veronika Fritz

Casino.Guru